Application Support Engineer

Il y a 2 jours

Brussel Hoofdstad, Belgique Brayton Global Temps plein 32 000 € - 52 000 €/an

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Gratuit avec email ou Google

Bachelor’s degree in Computer Science, IT, Environmental Science, European studies or a related field (or equivalent professional experience).
Prior experience in customer support, helpdesk, or IT service management is advantageous but not mandatory.
Familiarity with EU environmental regulations is a plus.

Proficiency in Microsoft Office 365 (Outlook, Teams, SharePoint) and ticketing tools (e.g., ServiceNow, Jira).
Basic understanding of web applications, databases, or API integrations (e.g., how TRACES interacts with EU Login or national systems).
Ability to quickly learn new software and adapt to agile development cycles.

Excellent communication in English (C1 level or higher); additional EU languages (e.g., French, German) are highly desirable.
Customer-centric mindset with patience and empathy for users with varying technical skills.
Analytical thinking to troubleshoot issues methodically and propose solutions.
Team collaboration with developers, policy officers, and other support agents.
Attention to detail, especially when handling regulated data (e.g., waste codes, chemical identifiers).

Willingness to work in shifts
Mandatory office presence twice per week in Netcompany’s offices in Brussels, Belgium