Member Experience

Il y a 4 jours

OostVlaanderen, Oost-Vlaanderen, Belgique ChenMed Temps plein 20 508 € - 29 267 € Contrat

ChenMed seeks a Patient Continuity & Needs Advocate to cultivate positive patient experiences and drive long-term member retention. The role works with Membership Growth Consultants and Center Dyads to implement targeted retention activities.

Responsibilities include Medicaid enrollment support, EMR documentation, service recovery, and proactive engagement in the lobby to identify referrals. Strong communication, regulatory knowledge, and relationships with brokers are essential.