Business Analyst
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Doel:
"Order To Cash" omvat alle FINANCE-processen voor onze klanten. Wij bewaken de kwaliteit van onze klantendata en onze facturen. Wij nemen acties om tijdige betalingen te ontvangen. Jouw missie als Business Analyst OTC is onze processen optimaliseren en de klantervaring te verbeteren.
Een greep uit je takenpakket:
- Je draagt bij aan de optimalisatie van de OTC processen. Van juiste klantendata to "first time right" facturen naar onze klanten. Je voert root cause analysis uit en zoekt BDP's (Best Demonstrated Practices). Je doet voorstellen voor verbeteracties. Ons doel is om de behoeften van de klant te analyseren en oplossingen voor te stellen om onze interne processen dichter bij de noden van de klant te brengen.
- Je neemt zelf de eerste stap naar verbeteringen.
- Je ondersteunt bij het in de gaten houden van de OTC KPI’s. Je geeft actief advies en onderneemt acties om deze KPI’s te verbeteren. Het doel is de door DHL bedoelde resultaten te behalen.
- Je adviseert en neemt deel in allerhande projecten. (Ontwikkelen van voorstellen en uitvoeren van verander- en verbeterprojecten).
- Je bent de facilitator tussen onze Shared Service Centers (Maastricht en Maleisië) en de afdelingen in België die betrokken zijn bij het OTC proces.
- Je bent de facilitator tussen onze douaneafdeling en de andere afdelingen.
- Je houdt ervan om zelfstandig aan de slag te gaan en te werken met deadlines .
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