E-Commerce Order Administrator
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Do you enjoy keeping things organised and making sure customers receive their online orders smoothly? We are looking for a hands-on and detail-oriented E-Commerce Order Administrator to support our e-commerce order flow, from order entry and inventory follow-up to shipment and delivery. You are proactive, flexible and have a consumer-focused mindset.
Your Responsibilities
- Provide back-office support for e-commerce orders in close cooperation with the Front Office and E-commerce teams.
- Monitor orders throughout the complete delivery process, from order entry and inventory allocation to shipment and last-mile delivery.
- Process and follow up Direct-to-Consumer parcel orders.
- Coordinate personalised orders and related value-added services.
- Provide operational and logistics support during peak commercial periods, such as sales campaigns, Black Friday and the holiday season.
- Follow up on customer requests received through social media in relation to e-commerce and D2C orders