Operations Manager

Due to a temporary structural shortage in operational management for our 19 medical practices, we are looking for an experienced people manager. You will manage one of our regions, support operational managers in other regions, and provide relief to the Operational Director.

The multidisciplinary teams in our medical practices assess incapacity for work and support members in their socio‑professional reintegration. These teams consist of advising physicians, paramedical counsellors, return‑to‑work coordinators, and medical administrative assistants, and operate within a dual structure combining medical and operational management.

Your Responsibilities Include

• Managing the employees of the medical practices in the Brussels/Wavre region during the absence of the current manager (at least until the end of May). Fellow operational managers from other regions will support you with process management.
• Coaching 2–3 French‑speaking Regional Managers and 1 Dutch‑speaking Business Unit Manager on HR‑related and organisational matters, and following up on agreed action items.
• Reporting directly to the Operational Director.
• Ensuring the implementation of the vision on incapacity‑for‑work management, in compliance with NIHDI (INAMI/RIZIV) regulations, while maintaining a strong focus on service quality.
• Providing strategic and tactical recommendations to the medical and operational management based on field analyses and operational insights.
• Facilitating the operational implementation of IT changes and other non‑IT‑related changes impacting medical practice operations.
• Managing budgets and achieving operational objectives for the medical practices, in consultation with the Operational Director.
• Collaborating closely with other Business Unit Managers of the Operations & Expertise Department (Incapacity for Work & Benefits) and with the Medical Directorate.
• Acting as an ambassador to promote cooperation between the health insurance funds, medical practices, and central services of the National Association.
• Participating in internal representation bodies to defend the interests of the National Association.

Technical Profile Requirements

• Minimum 5 years of experience in people and process management in a dynamic, evolving work environment.
• Master’s degree or equivalent level of expertise acquired through professional experience.
• Strong affinity with business projects and change management.
• Professional experience in the medical sector or health insurance sector is a plus.

Strong analytical capacity to understand and apply regulatory frameworks and procedures related to the medical assessment of incapacity for work and reintegration processes.

Non‑Technical Profile Requirements

• Strong analytical and problem‑solving skills
• Proactive and self‑driven
• Ability to manage multiple tasks simultaneously with limited supervision
• Fast learner and motivated self‑starter
• Results‑oriented and customer‑focused
• Structured and well organised
• Excellent interpersonal, communication, and team‑collaboration skills
• Strong sense of accountability and team spirit

Language Requirements

• French and Dutch: fluent
• English: good working knowledge