Customer Service Representative ES/FR/EN
Il y a 2 jours
, Belgique
Automatic Systems
Temps plein
35 000 € - 45 000 € Contrat
Gratuit avec email ou Google
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Gratuit avec email ou Google
FUNCTION
As a Customer Service Representative, your goal is to satisfy customers by ensuring smooth communication and interaction between internal departments (sales, production, planning, finance, ...) and external stakeholders (customers, subsidiaries, carriers, suppliers, ...). You will be responsible for the Latin American and Middle Eastern markets.
In detail, your tasks are:
- Supporting customers from the inside (internal sales)
- 360 order processing in the ERP system (order entry, order tracking, logistics, invoicing)
- Review, process and approve orders for spare parts and complete systems after collecting all technical and commercial documents required for the proper execution of the order.
- Keeping documents in the ERP system up to date
- Invoicing and tracking in compliance with the conditions set by the finance department
- Contact point: You are the customer's main point of contact for all questions concerning the further processing of an order (delivery times, transportation, ...)
- Tracking the processing status until the material is available (coordinating the dispatch of orders)
- Coordination with the plants in Belgium and France
