SAP service manager
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As a global leader in business and technology innovation, we work with top organizations worldwide to deliver solutions that create meaningful impact.
With 190,000+ professionals across 70+ countries, we blend deep expertise with a culture that values learning, curiosity, and collaboration.
We lead transformation and deliver secure, innovative, industry-specific solutions that move businesses forward. Our people drive everything we achieve; they think bold to deliver the outcome while ensuring every voice is heard.
About the Role:
We are looking for a SAP Service Manager in Brussels to lead and manage SAP services within complex Enterprise Solutions environments. The role will be responsible for ensuring service quality, contractual compliance, client satisfaction, operational efficiency and continuous improvement across the assigned service scope.
The Service Manager will act as a key point of contact for the client, coordinating delivery teams, client stakeholders and third parties, while ensuring that SLAs, governance, methodology, quality standards and service commitments are properly managed and continuously improved.
Your role:
- Manage the SAP service scope, contractual commitments, SLAs, billing model, incentives, penalties and service delivery methodology.
- Ensure the sustainability, quality and continuous improvement of the service over time.
- Plan, prioritize and monitor service demand, activities, risks, issues and corrective actions.
- Lead service governance meetings with the client, preparing and presenting service performance, risks, priorities and recommendations.
- Manage client expectations and ensure alignment between the SAP service, business needs and market best practices.
- Coordinate multidisciplinary teams, client units and third-party providers to ensure effective service delivery.
- Promote the use of service management methodologies, quality plans, tools and productivity improvement practices.
Your profile:
- 5 years - 10 years of experience in SAP service management, SAP application management, delivery management or similar roles.
- Strong understanding of service governance, SLA management, contractual scope and service delivery models.
- Experience coordinating multidisciplinary teams, client stakeholders and third-party providers.
- Strong client-facing, communication and stakeholder management skills.
- Analytical mindset and ability to diagnose, structure and solve complex service or solution-related problems.
- Knowledge of service management methodologies, quality frameworks and productivity tools.
- Awareness of data privacy, information security, ethical considerations and technology disruption.
- Fluently English and French speaking. Dutch is a plus.
Benefits at NTT DATA Belgium :
Flexible Mobility Budget
Medical insurance for you and your family
Life insurance
Teleworking equipment + internet allowance
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