Process expert/coach
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Mission context
Are you passionate about driving meaningful change in a dynamic IT landscape? Do you thrive in environments where Agile ways of working, continuous improvement, and collaboration come together to create real impact? If you're excited about supporting a more sustainable world through smarter, more efficient IT processes, this role is for you.
Why This Role Matters
As part of our Agile Process Coaching team, you will play a key role in empowering teams, strengthening IT excellence, and ensuring our ways of working are efficient, effective, and fully compliant. You'll be guiding colleagues to deliver more value while keeping pace with regulatory expectations and the Group's process framework. This is a unique chance to influence our Agile way of working at the heart of the organization.
Your Future Responsibilities
- Coach and mentor the Process Team in their daily activities, improvements and team evolution
- Define and maintain IT processes aligned with the Group process framework, creating consistency and standardization across teams (e.g. delivery management, organization, sourcing, risk and security management)
- Ensure compliance and proactively identify gaps or improvement needs caused by our sources (IT Group rules, National Bank of Belgium or EU regulations)
- Coach and collaborate with our key partners, enabling them to steer and continuously simplify and optimize processes across the organization
- Support process maturity assessments and contribute to process documentation within the agile referential
- Ensure the evolution of the process agile referential and knowledge management tools
Language requirements
Dutch: Optional
French: Optional
English: fluent in English, both orally and in writing
Certification
Optional: lean, IT framework
Telework
Expectation: 50% on site & 50% homeworking
Required experience
You have at least 10 years of relevant experience
Technical experience
- mandatory
- - Has strong analytical skills, create structure in complex matters.
- - Has a proven experience in IT delivery and/or Production.
- - Communicates clearly, collaborates effectively, and excels in multidisciplinary environments.
- - Can facilitate and coach workshops with multiple stakeholders.
- - Can produce high-quality written content, structure information cleanly.
- preferable
- - Experience with process improvement techniques (e.g., PDCA, value stream mapping,..).
- - Familiarity with IT management frameworks.
- - Knowledge of compliance and regulatory requirements.
Business experience
- mandatory
- Experience in IT
- preferable
- Experience in banking sector
Soft skills
- - Strong analytical skills
- - Strong communicator, diplomatic and customer-oriented
- - Structured approach
- - Able to work independently
- - Accuracy and precision
- - Quality-minded and eye for detail
- - Goal-oriented
- - Leadership
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