Senior Business Analyst

Dates: 2026-10-01 — 2027-09-30

CAPAC is looking for a Senior Business Analyst to support its transformation initiatives, especially those linked to its core business of unemployment benefit payments and digitalization. The consultant analyzes, structures, and formalizes business needs. The role ensures consistency between business expectations, IT constraints, and strategic objectives. The consultant works within the ARC department in close collaboration with business teams, IT, PMO, and Strategy.

The mission covers the full analysis cycle, from understanding business needs and analyzing existing processes to formalizing requirements and supporting implementation. The Senior Business Analyst identifies opportunities for efficiency, quality, and automation gains. The role also contributes to prioritization, validation, testing, and production deployment. The consultant facilitates workshops and contributes to relevant governance bodies.

The mission also has a strong structuring and people-development dimension: the consultant defines business analysis standards and best practices and contributes to the quality, consistency, and traceability of analyses. The consultant supports business experts moving toward a business analyst role through training, mentoring, feedback, and progressive knowledge transfer. The objective is to build an autonomous internal business analyst team while increasing the organization’s overall maturity. The context requires pragmatism, autonomy, and the ability to move quickly from analysis to action.

Responsibilities

• Understand business needs
• Identify possible improvements
• Formalize functional needs
• Support solution implementation
• Structure business analysis
• Develop internal capabilities
• Build analyst team

Must Have

• Proven business analysis experience
• Complex or public environments
• Business analysis techniques mastery
• Process requirements modelling
• Clear requirements structuring
• Accessible requirements formalization

Nice to Have

• Public sector social security

Additional Responsibilities

• Gather stakeholder needs
• Analyze stakeholder needs
• Identify quality gains
• Identify automation gains
• Ensure needs constraints alignment
• Align strategic objectives
• Support validation testing
• Define standards methods
• Promote analysis tools
• Implement CAPAC practices
• Support analysis governance
• Coach business experts
• Develop future analysts
• Build autonomous analyst team
• Link business IT
• Participate governance bodies
• Increase organizational maturity
• Structure analysis transformation
• Ensure shared understanding
• Develop internal capability
• Balance rigor pragmatism
• Ensure knowledge transfer
• Proven business analysis experience in complex or public environments.
• Ability to quickly understand a specific business context.
• Experience in workshop facilitation and stakeholder management.
• Ability to structure and formalize requirements clearly and accessibly.
• Experience in coaching, mentoring, or training.
• Excellent communication skills in French and Dutch.
• French: active knowledge required.
• Dutch: active knowledge required.
• Pragmatism and autonomy.
• Results-oriented approach and ability to work hands-on.
• Ability to balance a global view with operational detail.
• Ability to move quickly from analysis to action.
• Willingness to occasionally perform operational tasks.
• Availability five days per week.
• On-site presence required to support colleagues.

Technical skills

• Mastery of business analysis techniques.
• Mastery of process analysis.
• Mastery of requirements analysis and formalization.
• Mastery of modelling.
• Ability to formalize requirements using user stories, specifications, and acceptance criteria.
• Ability to handle functional and non-functional requirements.
• Ability to ensure consistency between business needs, IT constraints, and strategic objectives.
• Participation in initiative prioritization according to a governance model.
• Contribution to validation, testing, and production deployment phases.
• Definition and promotion of business analysis standards, methods, and practices.
• Analysis governance covering quality, consistency, and traceability.
• Identification and management of dependencies between initiatives.
• Knowledge transfer and development of sustainable internal capability.
• Experience in complex or public environments.
• Experience in the public sector / social security is preferred.