Head of Administration

Join Zepz: Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

• Integrity:We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes:We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity:We are fast We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

Perks of Joining Our Team

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance.

While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our Belgium office. Alongside a great office environment, think unlimited annual leave , great healthcare benefits, and employee discounts.

• unlimited annual leave
• great healthcare benefits
• employee discounts

We want you to thrive and focus entirely on making your biggest impact In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel

About the Role

The Chief Administration Officer (CAO) / Admin Director serves as an NBB-approved executive responsible for local operational autonomy, governance, finance, and central administration. This hands-on leadership role drives the decoupling of critical administrative dependencies from group-centric structures to build a compliant, self-sufficient local hub in Belgium.

Responsibilities:

Operational Decoupling & Substance

Lead the operational transition from parent-group dependencies to an autonomous local operating model meeting NBB substance requirements.

Design and manage local administrative infrastructure, workflows, and business continuity plans to ensure seamless, standalone operations.

Governance

Serve on the local Management Committee, ensuring strict governance standards, regulatory reporting, and board minuting per NBB/EBA guidelines.

Safeguarding & Financial Oversight

Oversee daily safeguarding procedures and reconciliations for client funds in strict compliance with PSD2 and NBB directives.

Manage local budgeting, financial administration, capital adequacy monitoring, and coordination with local statutory auditors.

Outsourcing & Vendor Governance

Oversee all intra-group and third-party outsourcing arrangements in compliance with EBA and NBB outsourcing guidelines.

Establish arm’s-length Service Level Agreements (SLAs), actively monitor vendor performance, and maintain robust exit strategies.

Central Administration

Direct local office operations, HR administrative workflows, IT administration, and local procurement.

Draft and maintain localized operational policies, ensuring independence from parent-company templates.

Skills Required:

• Direct experience implementing and scaling central administration hub models in financial institutions.
• Familiarity with Belgian administrative regulations, labor laws, and supervisory financial reporting requirements.
• Fluent in English.
• Strong hands-on operational leadership across finance, corporate governance, and office administration.

AI Literacy & Tools

• A genuine curiosity about AI and how it can be applied in your area of work — from accelerating analysis and insight generation, to improving h