Manager, Operations

At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

Lighthouse Values: Our guiding light

We areLumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

• Pursuit of greatness : We’re innovators who care deeply about our customers’ success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
• Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
• Elevate each other : We don’t just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

What you will do

As Manager, Operations, you’ll lead Lighthouse’s Finance Operations Service team, which manages complex billing operations for enterprise and VIP customers across regions. This is a hands-on people-management and operational leadership role for someone who gets energy from bringing order to complexity. You will establish structure, clarity, and priorities; help the team work through a significant backlog; and improve communication and relationships with stakeholders. While experience in Finance Operations is valuable, we also welcome leaders from Revenue Operations, Customer Operations, Customer Success, Support, or similar operational environments who can apply their transferable skills to this context.

You will balance urgent operational needs with longer-term improvements for key accounts. You will also partner closely with the team’s AI champion to identify and implement opportunities where AI can improve the team’s work, without being expected to lead technical AI development.

Where you will have impact

• Lead and develop a growing global team. Manage and coach a distributed Finance Operations Service team across regions, creating clarity, accountability, and momentum. Support performance across the team, address individual challenges when needed, and help team members grow into more senior, higher-impact operators.
• Bring structure to backlog and escalations. Step into a high-volume environment with competing priorities and create a clear plan for how work gets triaged, assigned, and resolved. Improve how the team handles escalations so issues are communicated clearly and progress stays visible to stakeholders.
• Strengthen proactive service for key accounts. Help the team move beyond reactive case handling by building a more proactive rhythm for enterprise and VIP customers. Create operating habits that improve follow-up, anticipate billing needs, and support stronger customer relationships.
• Partner across teams to solve complex billing challenges. Work closely with Account Managers and internal stakeholders on accounts with complex contract setups, invoicing structures, and ongoing adjustments. Ensure the right people are aligned, risks are surfaced early, and communication stays strong throughout.
• Improve operational discipline and prioritization. Bring experience from service, billing, or operations environments to help the team work more effectively through ticket queues, changing workloads, and cross-functional dependencies. Keep the team focused on what matters most without getting lost in day-to-day chaos.
• Champion practical AI adoption. Collaborate with internal AI experts to identify where AI can support the team’s workflows, communication, and efficiency. You do not need to build technical solutions yourself, but you should be excited to spot opportunities, guide adoption, and help the team embrace new ways of working.

About our team

The Finance