Senior Service Desk Agent

Il y a 2 jours

Brussel Hoofdstad, Brussel Hoofdstad, Belgique Ikzoek Temps plein 26 000 € - 32 000 € Contrat

Are you ready to discover the role of a Service Desk Agent in Netcompany?

As a Service Desk Agent, you will:

  • Provide first and second line Digital Workplace support to end users across multiple communication channels.
  • Handle user interactions via phone, ticketing systems, chat, email, and messaging platforms.
  • Assist users with software, applications, devices, and IT service-related inquiries.
  • Log, categorize, and prioritize incidents and service requests in accordance with establishe