Global CRM Transformation Lead

Location: Brussels Region, BrusselsEngagement: Freelance (hourly rate available €)Contract duration: Possible June 2026 - June 2028 durationWe are supporting a leading biopharmaceutical client as they prepare a major transformation of their global CRM landscape. The CRM platform is a critical, enterprise-wide system used by field-based teams worldwide to manage stakeholder engagement, orchestrate information flows, and capture insights. It serves as a single source of truth for engagement data, enabling strategic execution, analytics, and long-term asset success.AsGlobal CRM Programme Lead, you will co-lead this multi-year global transformation alongside senior business and IT stakeholders. You will set the programme ambition, define and execute the roadmap, lead vendor selection, drive platform design, and ensure a successful global rollout. This role requires strong leadership, stakeholder influence, and proven experience delivering complex global programmes.Key Responsibilities:

• Own theglobal CRM programme vision, roadmap, design, and rollout strategy, working closely with business and IT leadership
• Co-lead programme governance and coordinate multiple global workstreams
• Act as a bridge between senior leadership, regional teams, and external partners, ensuring alignment and informed decision-making
• Engage with regional and local teams to ensure business needs are incorporated into the global solution
• Ensurebusiness requirements, process mapping, customer journeys, and end-user adoptionare central to the implementation
• Serve as the primary point of contact for business and functional stakeholders regarding CRM evolution and transformation
• Drive delivery of programme milestoneson time and within budget, proactively managing risks and dependencies
• Lead and supportchange management activities, including alignment with other global initiatives
• Provide clear, concise programme updates and recommendations to senior leadership

Requirements:

• Proven track record leadingglobal business or functional transformation programmes
• Extensive experience working inglobal and cross-regional environments, with strong cultural awareness
• Excellentprogramme and project management skills, including governance, planning, and execution
• Strong communication and stakeholder management skills, with the ability to influence senior leadership
• Demonstrated experience inchange managementwithin large, complex organisations
• Strong problem-solving, prioritisation, and decision-making capabilities
• CRM programme experience ishighly desirable, but not mandatory
• Fluent inEnglish

Education

• Bachelor’s degree required
• Master’s degree preferred