Product Director, Programmable Voice

Product Director, Programmable Voice

Location: Brussels, Belgium/ Global

Reports to: VP Programmable Voice, Messaging, Network API

Scope: Global - Proximus Global L4 Programmable Voice AI solution

Job Summary

The Product Director, Programmable Voice is responsible for defining, building and scaling Proximus Global's L4 Programmable Voice solution: an abstracted, ready-to-consume application layer built on BICS Cloud Communications carrier voice assets, Konera Network APIs and Telesign identity and fraud signals.

The role targets the global SMB, mid-market and voice-AI startup segments and enterprises - customers typically in the €10-100k ARR range - who want the capabilities large API platforms offer but cannot justify building and operating lower-level voice products themselves. It closes a structural gap in the portfolio: today

Proximus Global has no SMB voice offering in any market, while external CPaaS players capture the higher-margin application layer on top of our own wholesale assets.

This role owns the end-to-end product journey - from proposition definition through market launch and international scaling - leading a team of product managers and working cross-functionally across BICS, Konera and Telesign. The successful candidate will build the partner ecosystem and commercial model that position Proximus Global as a trusted, AI-ready challenger to Twilio, Bandwidth and Vonage in selected use cases and priority regions.

Key Responsibilities

Team Leadership

• Lead, mentor and develop a team of product managers across discovery, launch and scale-up stages
• Balance strategic guidance m

Strategy & Vision

• Own and evolve the Programmable Voice strategy, positioning the offering as the trusted L4 challenger to established global API platforms in selected use cases and priority regions
• Maintain a clear, phased roadmap: near term - number masking, branded calling and the AI voice agent on a programmable call-control engine, real-time media streaming and self-serve distribution; mid term - transcription, translation and language handling, notifications, flash calling, voicemail, recording, AI-capable IVR, CRM/workflow connectors and agentic exposure; long term - voice embedded natively into major LLM runtimes and agent frameworks
• Enforce scope discipline against the agreed exclusions: no direct large-enterprise motion (retained by BICS Cloud Communications), no race to the cheapest per-minute pipe, no in-house foundation voice models, and one global product with regional adapters rather than parallel codebases
• Identify market opportunities, customer needs and competitive positioning across Europe, North America, MEA, LATAM and Asia-Pacific

Product & Project Management

• Own the full product lifecycle, from ideation through launch to scaling, on a global footprint from day one
• Define and execute product plans, timelines and budgets, and steer build-versus-buy and platform architecture decisions for the greenfield OSS/BSS stack
• Ensure timely delivery within scope and quality expectations, including clean integration into BICS Cloud Communications, Konera and Telesign

Commercial & Monetisation

• Define and o