D365 CRM

Want to join a company with a century-long tradition of innovation and entrepreneurial spirit that pushes the limits of the smart lighting industry? A company that requires employees to broaden their expertise to not only light urban environments but also deliver services for engaging and interactive public spaces. With a rich heritage in engineering, environmentally, economically, and socially sustainable lighting has always been part of our DNA. With connectivity more vital more ever, as Experts in Lightability™, we propose lighting infrastructure that will play a pivotal role in building Smart Cities.A family-owned Belgian company, we are present in over 70 countries on 5 continents.

Will you take the challenge? Let’s light up the future together

Job Description

To pursue our growing and reinforce theIT team, we are currently looking for aD365 CRM & Sales Business Analystin Liège, Belgium.

As D365 CRM & Sales Business Analyst, you will ensure the stability, evolution, configuration, support and governance of Schréder's Dynamics 365 ecosystem by acting as the primary functional IT contact between Domain Leads, Business Process Owners (BPOs), Global Application Board (GAB), support teams, developers and implementation partners.

The role focuses on application lifecycle management, issue resolution, change request analysis, rollout activities, system governance and maintenance of business processes across the global Dynamics platform.

What you will do:

Application Management

• Own daily management of Dynamics 365 applications: Sales, Customer Service, Customer Insights / Marketing, Project Operations and Finance & Operations.
• Ensure application availability, consistency and quality.
• Coordinate and validate application changes across environments.
• Monitor impacts of releases, updates and platform changes.

Functional Analysis & Change Requests

• Analyze business requirements provided by Domain Leads and BPOs.
• Assess feasibility using standard Microsoft capabilities.
• Challenge unnecessary customization.
• Translate requirements into clear functional specifications.
• Review functional and technical documentation produced by partners, including Functional Gap Design documents.
• Monitor post-release behaviour.
• This area represents a significant portion of the operational activity of the role.
• Analyze production issues and support tickets.
• Investigate root causes together with business users, support teams and developers.
• Validate proposed fixes.
• Escalate critical issues when required.

Rollout & Configuration Management

• Configure and maintain application settings during rollouts.
• Support deployment of new legal entities, business units and countries.
• Ensure configuration consistency across regions.
• Coordinate rollout readiness with business stakeholders and implementation partners.

Testing

• Define and execute test scenarios.
• Validate bug fixes.
• Review test evidence and documentation.
• Ensure regression risks are properly covered.
• Approve releases from a functional perspective.

Governance & Security

• Maintain application governance principles.
• Validate security role concepts.
• Review access models.
• Ensure consistency of business processes across regions.
• Promote standard Microsoft functionality whenever possible.
• Work closely with implementation partners.
• Challenge estimates when required.
• Ensure expected quality of developments and configurations.
• Promote efficient use of Microsoft Copilot capabilities.
• Assess opportunities to improve productivity through AI features.
• Support adoption of new Microsoft technologies when relevant.

Qualifications

At Schréder, entrepreneurship and a growth mindset are essential. It's not just about who you are but who you want to become with us.

Skills Requested

• Business Processes in Industrial environment (> 8 years of experience)
• Certifications or training related to Microsoft Dynamics 365, Power Platform, project delivery, business process management, Lean / Six Sigma, ITIL or similar frameworks are considered an asset.
• The role requires the ability to discuss technical solutions with developers and architects.
• Strong analytical mindset
• Pragmatic pro