Retail Application Manager

To support our international retail and omnichannel ambitions, Neuhaus is looking for a Retail Application Manager to lead the evolution of our retail technology landscape. You will own the platforms that power our boutiques, e-commerce, CRM and customer service operations, driving innovation, integration and continuous improvement across the customer journey.

• You own the entire retail application landscape, ensuring that all platforms effectively support Neuhaus' retail, e-commerce, CRM and omnichannel ambitions.
• You help shape the future retail technology architecture and define the roadmap of our retail platforms. You lead the implementation of new functionalities, integrations and platforms within the broader application ecosystem.
• You are responsible for a retail technology landscape consisting of both a Salesforce ecosystem (Service Cloud, Marketing Cloud, Commerce Cloud and Data Cloud) and a Microsoft ecosystem, including our Point-of-Sale platform.
• Within the Salesforce ecosystem, you ensure that our platforms maximize business value and contribute directly to our retail and omnichannel strategy.
• You configure and optimize Salesforce Flows and low-code capabilities to automate processes and improve user efficiency. Your focus is on smart configuration, automation and platform optimization rather than custom development.
• You translate business requirements from retail, CRM, customer service and e-commerce into scalable, future-proof platform solutions.
• You ensure that customer and transactional data from different platforms is consolidated and activated through Salesforce Data Cloud, enabling advanced segmentation, personalization, automation and AI-driven use cases.
• You drive the Point-of-Sale domain from both an application and business perspective. While POS experience is an asset, your primary strength lies in setting priorities, challenging subject matter experts and managing external implementation partners.
• You manage releases, testing, deployments and implementation partners while remaining closely involved in configuration, troubleshooting and continuous improvement.
• You lead and coach the Retail Application Expert, fostering expertise, ownership and continuous development within the team.
• You support business users through training, knowledge sharing and change management initiatives to maximize platform adoption and value realization.
• You identify opportunities for automation, process optimization and the pragmatic adoption of AI across the retail application landscape.

TO BE

• You have at least 5 years of experience in application management, digital platforms or business applications within a retail, omnichannel or customer-centric environment.
• You have a strong understanding of retail processes and omnichannel customer journeys, and understand how stores, e-commerce, CRM and customer service come together to create a seamless customer experience.
• You have solid experience with enterprise platforms and application ecosystems. Experience with Salesforce (Service Cloud, Marketing Cloud, Commerce Cloud and/or Data Cloud) is a strong asset.
• You combine business insight with technical understanding and can translate business needs into scalable, future-proof platform solutions.
• You understand application architecture, integrations, data flows and platform governance, and are comfortable defining roadmaps and challenging technical designs and implementation approaches.
• You have hands-on experience with platform configuration, automation and process optimization using low-code or no-code capabilities.
• You have experience leading projects, coordinating cross-functional stakeholders and driving change across business and technology teams.
• Experience with customer data platforms, data-driven marketing, segmentation, personalization and AI-enabled use cases is a strong plus.
• You are fluent in Dutch and/or French, with an excellent command of English.

TO OFFER

At Neuhaus, you will have the opportunity to make a direct impact on the digital transformation of an iconic Belgian premium brand. You will join a business where technology, retail and customer experience are increasingly intertwined, and where your work will shape the platforms that support our boutiques, e-commerce and customer engagement activities. We offer a role with significant ownership and visibility, giving you the opportunity to influence strategic decisions while delivering tangible business impact. You will work in a collaborative and entrepreneurial environment that values innovation, continuous improvement and pragmatic execution.

• competitive salary package
• company car
• bonus comprehensive insurance benefits
• opportunity to grow within an internationally recognized premium brand