Retail Airport Manager

• Leadership role Foreign exchange activities
• Lead a management structure.

About Our Client

Our client is a leading international provider of financial and retail services, operating a large network of airport and travel retail locations across multiple countries. The company serves millions of customers every year through a combination of foreign exchange, payment, and customer-focused retail services.

As part of its continued growth, our client is seeking an experienced Airport Retail & Foreign Exchange Manager to lead its Brussels Airport operations.

Job Description

Commercial & Business Leadership

• Own and develop the overall commercial performance of the airport business.
• Drive revenue growth across all foreign exchange and retail activities.
• Identify opportunities to increase transaction volumes, customer conversion, and profitability.
• Monitor key commercial KPIs and implement action plans to exceed targets.
• Collaborate with senior leadership to define and execute local business strategies.

Foreign Exchange Operations

• Lead and optimize all currency exchange activities across multiple airport locations.
• Ensure accurate execution of foreign exchange transactions and adherence to operational procedures.
• Monitor market trends and customer behaviors to maximize foreign exchange sales opportunities.
• Maintain the highest standards of cash management, reconciliation, and financial controls.
• Ensure strict compliance with all regulatory and financial service requirements.

Leadership & People Management

• Lead, coach, and develop a management team as well as a sizeable frontline workforce.
• Create a high-performance culture focused on accountability, customer service, and commercial results.
• Recruit, train, mentor, and retain top talent.
• Manage workforce planning, scheduling, performance reviews, and succession planning.
• Foster employee engagement and maintain strong team morale within a demanding operational environment.

Operational Excellence

• Ensure smooth day-to-day operations across all airport locations.
• Maintain exceptional standards regarding customer experience, store presentation, security, and operational efficiency.
• Implement continuous improvement initiatives to enhance productivity and service quality.
• Conduct regular site visits, audits, and compliance reviews.

Compliance & Risk Management

• Ensure full adherence to airport regulations, internal policies, AML requirements, security procedures, and financial controls.
• Oversee cash handling processes and conduct regular operational audits.
• Manage risk proactively while maintaining a customer-centric approach.

The Successful Applicant

Mandatory Experience

• Significant experience managing foreign exchange (currency exchange) operations within an airport, travel retail, financial services, or related environment.
• Strong background managing operations in a busy airport retail environment.
• Proven experience leading large, multicultural teams through layers of management.
• Demonstrated success in delivering commercial growth and operational improvements.
• Experience managing multiple points of sale or multi-site retail operations.

Leadership Competencies

• Strong people leadership and coaching capabilities.
• Ability to inspire, engage, and unite teams around ambitious objectives.
• Excellent operational and organizational skills.
• Strong analytical mindset with a data-driven approach to decision-making.
• Ability to thrive in a fast-paced, customer-facing environment.
• Excellent conflict resolution and stakeholder management skills.

Language Requirements

• Full professional proficiency in English.
• French and/or Dutch highly desirable.
• Additional languages are considered a strong asset.

What's on Offer

Our customer offers you:

A competitive salary around 75K€ + a complete package