IT Support Specialist
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Company Description
Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Your journey starts here.
Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
IT Support Specialist – What are the main duties?
- Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate.
- Do first and second-line on-site support.
- Record & track incident, problem and request information.
- Participate in reconfiguration/installation of PC environment.
- Document operational support procedures and draft technical content for knowledge database.
- Participate in testing and administration of applications.
- Liaise with system administration and database administration for execution of administration tasks.
Qualifications
- Minimum of 4 years of relevant professional experience in IT Support.
- Fluent in both English and French, written and oral.
- Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills.
- Very good skills in all of the MS office applications and Windows 11.
- Very good skills with end user computers and Windows computers.
- Experience with support for desktops, laptops, smartphones, tablets as well as video conferencing.
- Good understanding of the main mobile device platforms and core mobile applications.
- Excellent communication and presentation skills and ability to work in a high-demanding environment.
- ITIL V4 Foundation Certified (or absent, certification must be passed within 3 months after the start of the contract).
- Knowledge of Jira, Azure and ServiceNow is nice to have.
Benefits & Additional Information
- The opportunity to work in a modern environment.
- A competitive compensation & benefits package.
- Hospitalization plan.
- Meal and commuting allowance.
- Mobility budget or commuting allowance (if applicable).
- Well‑being activities on premises.
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad‑hoc trainings).
- A personalized development plan for targeted career growth.
Equal Employment Opportunity
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
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