IT Service Delivery Analyst

Radius is an international, ambitious forward-thinking company whose aim is to offer the most sustainable, logistical, technological &relationship-based solutions.
We were founded in 1990, since then, more than 500,000 companies worldwide have relied on us to help them grow & become more productive.
We support our customers with a wide range of products & services to meet their needs.
Technology, innovation & a results-oriented approach –> these are our key principles.

Job Description

We are seeking a proactive and technically minded IT Service Delivery Analyst, to support end-user technology, IT asset management, device lifecycle activities, and operational IT services in Ronse (9600).

Working as part of our global IT Service Delivery team, you will be responsible for the procurement, configuration, deployment, maintenance and recovery of IT equipment in Belgium, ensuring that your colleagues have the technology and support required to perform their roles effectively.

Occasional travel to UK and European offices may be required to assist with office openings, relocations, technology deployments and local IT support activities.

This position reports to our Head of IT Service Delivery, who is located in our UK head office.

Your responsibilities will include...

• Procuringpreparingand deploying IT equipment, including laptops, mobile devices, monitors and peripherals.
• Building, configuringand supporting end-user devices in line with company standards and security requirements.
• Providingfirst-line IT support for basic hardware, software and peripheral issues, escalating where appropriate.
• Managingthe full lifecycle of IT assets, including deployment, tracking, recovery, repair and disposal.
• Coordinatingthe shipment, collection and movement of IT equipment
• Supporting new starter, leaver and office move activities, ensuring technology is provisioned and operational on time.
• Maintaining accurate asset and inventory records, carrying out regular stock checks and audits.
• Assisting with the setup and support of office technology, meeting rooms and workplace IT equipment.
• Occasional travel to UK and other European offices when required to support office openings, relocations and local IT deployments.
• Contributingto IT operational improvement initiatives, documentation and service delivery projects.

Qualifications

• Bachelor(professional or academic) with a minimum of12/20
• Experience building, configuring or supporting laptops, mobile devices and end-user hardware
• Ability to troubleshoot and resolve basic hardware, software and peripheral issues
• Experience handling IT equipment, stock management, procurement or asset management activities
• Ability to coordinate logistics, deliveries, collections and equipment deployments across multiple locations
• Exceptional organisational skills with the ability to manage multiple activities, priorities and deadlines simultaneously
  Strong attention to detail and commitment to maintaining accurate records, documentation and asset information
• Strong communication skills in Dutch/English/Frenchwith the ability to provide excellent customer service to colleagues at all levels
• Comfortable working independently and taking ownership of tasks from start to finish
• Flexible approach to work, including occasional travel to UK and European offices when required

Additional Information

Radius is an equal opportunities employer.
We welcome people regardless of age, disability, gender, ethnicity, religion or belief, sexual orientation or socio-economic background.

Your impact at Radius will be rewarded generously:

• Permanent contract
• Competitive salary and additional benefits (meal vouchers and eco vouchers)
• Holiday pay, a 13th-month salary, and life insurance after 6 months of service
• Various opportunities to develop your career, both internally and externally
• Annual international incentive trips for top performers (e.g. Mallorca, Rome, etc.)
• Attractive working hours: 8:30 a.m. to 5:00 p.m. (Fridays until 4:00 p.m.) providing an excellent work-life balance. This schedule allows you to accrue 20 days of annual leave plus 6 additional ADV (reduction of working time) days

About Radius…

Driving business forward

Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally.

Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive.

With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative produc