AV Automation Support Specialist

We are looking for an AV Automation Support Specialist to join a project for a European institution, contributing to the development, integration and maintenance of advanced audiovisual automation solutions.

The role focuses on troubleshooting, configuration, testing and deployment of AV automation systems within the MERASE Ecosystem (AV Room Monitoring & Management).

You will act as a technical bridge between AV technicians and software developers, combining practical audiovisual expertise with IT and basic programming knowledge to ensure the smooth operation and continuous improvement of meeting-room automation systems.

Your Role:

As an AV Automation Support Specialist, you will:

• Act as a technical interface between AV technicians, system integrators and software developers, ensuring effective communication and coordination.
• Investigate and troubleshoot AV automation issues, identifying whether problems originate from AV equipment, system configurations or software.
• Provide technical support for audiovisual systems, including audio, video switching, room control and meeting-room management solutions.
• Support software developers by providing technical information, feedback and insights regarding AV systems and room installations.
• Develop and maintain configuration templates for deploying AV automation solutions in new meeting rooms.
• Participate in the testing, validation and acceptance of new AV automation software releases before production deployment.
• Perform functional and integration testing of AV automation, room control and monitoring functionalities.
• Prepare and maintain technical documentation, system configurations and operational procedures using Confluence.
• Monitor development activities, track technical issues and follow up on tasks using JIRA.
• Support the deployment, migration and troubleshooting of new and existing meeting-room automation solutions.

The Profile We Are Looking For:

We are looking for a hands-on audiovisual professional with experience in AV automation and control systems, combined with a good understanding of IT technologies and basic software development concepts.

The ideal candidate is comfortable working with complex audiovisual installations, troubleshooting technical issues and collaborating with both AV engineers and software development teams.

You should have:

• A minimum of 4 years of professional experience in the field, or 3 years combined with at least one relevant certification.
• Practical experience with Crestron or similar AV automation and control systems, including basic knowledge of Crestron programming.
• Knowledge of at least one professional conference system, such as Televic, Bosch or Sennheiser.
• Good understanding of professional AV technologies, meeting-room equipment and integrated audiovisual systems.
• Experience troubleshooting AV automation issues, including audio, video switching, system control and meeting-room management.
• Basic knowledge of IT infrastructure, operating systems, applications, IP-based devices and client/server communication.
• Understanding of REST APIs and communication between software systems.
• Experience working with ticketing and incident-management systems.
• Ability to collaborate effectively with technical teams, analyse problems and identify appropriate solutions.

Key Skills:

• AV Automation & Control: Crestron, audiovisual control systems, room automation and configuration.
• Conference Systems: Televic, Bosch, Sennheiser or equivalent professional solutions.
• AV Troubleshooting: Audio, video switching, equipment integration, system control and monitoring.
• Software Integration: REST APIs, data exchange and client/server communication.
• IT & Networking: IP-based devices, operating systems and enterprise IT environments.
• Testing & Deployment: Functional testing, integration testing, configuration and software release validation.
• Technical Documentation: System configurations, operational procedures and incident tracking.

Desired Qualifications:

The following experience and technical knowledge would be considered an advantage:

• Knowledge of .NET, C#, Java and REST API integrations.
• Experience with JIRA and Confluence for technical documentation and task management.
• Understanding of Git workflows and version control.
• Basic knowledge of containerisation technologies such as Docker.
• Familiarity with Microsoft Teams Rooms (MTR), Microsoft Intune and Teams Rooms Pro Management Portal.
• Previous experience in environments combining audiovisual technologies, software development and enterprise IT infrastructure.

Additional Information:

This position combines audiovisual en