Dispatch Agent BRUT8 PM-hours

We have an exciting opportunity for you to join our team as a Dispatch Agent.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way
• Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
• Providing support to the couriers and assisting them with issues resolution
• Contacting customers when needed to obtain additional information or advise on potential service-related issues
• Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance

What do you bring with you:

• Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage
• Good Microsoft Office & PC skills
• Good geographical knowledge
• Focused on accuracy and attention to detail
• Driven to solve problems while using planning and organizing skills
• Able to communicate and align with different stakeholders
• Ability to manage own and teams time effectively with attention to detail in a pressurised environment

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Location: Machelen
Working Hours: Primarily 12:00 – 20:06, with possible shifts from 10:00 – 18:06 and 08:00 – 16:06

Job Summary

We are seeking a motivated and detail-orientedDispatch Agentto join our dynamic operations team. In this role, you will play a key part in coordinating daily transport activities, ensuring smooth communication between drivers, clients, and internal stakeholders. You will take ownership of operational tasks, lead meetings when necessary, and maintain a high level of professionalism in all interactions.

Key Responsibilities

• Coordinate and monitor dispatch activities, ensuring timely and accurate execution.
• Communicate effectively with drivers, primarily inFrench, while maintainingDutchas the general working language and usingEnglishfor international correspondence.
• Lead meetings and briefings with confidence and clarity.
• Provide clear instructions and explanations regarding procedures, tools (e.g., scanners), and operational workflows.
• Handle customer interactions with professionalism and empathy.
• Document and follow up on complaints, ensuring resolution and proper reporting.
• Maintain proactive communication with supervisors and team leads.
• Demonstrate strong geographical knowledge of the operational area.
• Work closely with driver supervisors to ensure efficient routing and issue resolution.
• Write and respond to professional emails, summarizing key points and actions clearly.

Required Skills & Competencies

• Flexibilityin handling a variety of tasks and adapting to changing priorities.
• Strongdriveto complete the workday successfully and efficiently.
• High level ofaccuracyand attention to detail.
• Excellenttime managementand ability to meet deadlines.
• Ability tocontextualizeand describe situations or problems clearly.
• Self-disciplineand ability to work independently.
• Strongownershipand accountability for tasks and responsibilities.