Multilingual Customer Advisor – DE/EN/(NL or FR) in Liège

Are you passionate about delivering outstanding customer service and fluent in multiple languages? As a Customer Advisor in our Liège-based team, you’ll be the first point of contact for customers, ensuring their needs are met with professionalism and efficiency. You’ll interact with international clients through various channels – calls, emails, and chat – providing accurate, friendly, and timely support.

You will support Satellic customers through different communication channels and provide professional, efficient assistance regarding their requests and issues: handling calls, emails, and chats related to the road toll for freight vehicles in Belgium and, in the future, other projects such as Monizze, Arrive, Fain and verification of on-board documents via the CRM system.

• Excellent command of English, both spoken and written
• Successful completion of an English language assessment
• Strong communication and customer service skills
• Good computer literacy and ability to learn new systems
• Ability to work in a fast-paced, multicultural environment
• Fluency in one or more of the following language combinations: Dutch + English, German + English, German + English + French, or German + English + Dutch
• Trilingual candidates are highly valued
• Additional language skills may qualify for a language bonus
• Upper secondary education completed
• 2 to 5 years of relevant experience in customer service or a related field
• Availability for rotating shifts between 07:00 and 22:00 (potential for homeworking)
• Competitive gross monthly salary between €2,369 and €3,175, based on experience
• Additional language bonus of €200 gross/month for eligible multilingual profiles
• Comprehensive training and onboarding
• Opportunity to work with an international and multicultural team
• Long-term career growth opportunities
• Possible permanent contract after a successful interim period
• Supportive team culture focused on your development