RUN Lead Salesforce Field Service
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Contract
- Master
- Bachelor
The role focuses strongly on Application RUN Management, IT Service Management, operational coordination, Salesforce Field Service, request qualification, incident analysis, stakeholder coordination, and operational reporting.
Profiel
Profile
- Minimum 5 years of experience in Application RUN Management, Application Support, Application Service Management, or IT Operations.
- Proven experience coordinating operational activities within complex enterprise application environments.
- Proven experience with ticket triage.
- Proven experience with backlog management.
- Proven experience with prioritisation and operational follow-up.
- Experience with an ITSM tool, preferably Jira.
- Good knowledge and practical experience with IT Service Management principles, ITIL or equivalent.
- Experience with operational reporting and KPI monitoring.
- Proven experience with Salesforce Field Service, FSL.
- Functional troubleshooting.
- Application configuration.
- Integration analysis.
- Minimum 5 years of experience with the relevant technology or similar technology.
- Ability to demonstrate coordination, analysis, and mitigation planning during an interview.
Profiel
Profile
- Minimum 5 years of experience in Application RUN Management, Application Support, Application Service Management, or IT Operations.
- Proven experience coordinating operational activities within complex enterprise application environments.
- Proven experience with ticket triage.
- Proven experience with backlog management.
- Proven experience with prioritisation and operational follow-up.
- Experience with an ITSM tool, preferably Jira.
- Good knowledge and practical experience with IT Service Management principles, ITIL or equivalent.
- Experience with operational reporting and KPI monitoring.
- Proven experience with Salesforce Field Service, FSL.
- Salesforce Administration.
- Functional troubleshooting.
- Application configuration.
- Integration analysis.
- Root cause investigation.
- Minimum 5 years of experience with the relevant technology or similar technology.
- Ability to demonstrate coordination, analysis, and mitigation planning during an interview.
Should Have
- Experience within the utility sector.
- API and system integration analysis experience.
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