Senior Documentation

Il y a 3 jours

Brussel, Brussel-Hoofdstad, Belgique ITHR Group plc Temps plein 85 000 € - 120 000 € Contrat

Gratuit avec email ou Google

Enregistrez cette offre et organisez votre recherche

Créez un compte gratuit pour enregistrer des offres d'emploi, créer des alertes et revenir à cette liste depuis votre tableau de bord.

Gratuit avec email ou Google

Location: Belgium (near-site with occasional on-site presence in Brussels/Geel)
Contract: Long-term consultancy assignment
Languages Required: English and French (B2+ minimum)
Summary: Join a corporate IT training and support team within a large international, multilingual environment. You will deliver training, produce high-quality user documentation, and provide user support for business-critical digital platforms.

Remit

Design, prepare, and deliver instructor-led training courses, workshops, e-learning modules, and digital learning resources
Develop, maintain, and update user documentation, manuals, FAQs, workbooks, quick reference guides, online help, and web-based knowledge articles.
Create and edit training videos, screen recordings, and multimedia learning content.
Provide 1st and 2nd line user support, escalating complex issues and writing detailed reproduction/troubleshooting reports
Review and update learning materials to align with software releases and functional updates.
Work alongside business stakeholders, project teams, users, and technical specialists
Support testing activities and quality assurance initiatives.
Establish and maintain documentation standards, templates, and style guides.
Minimum 10 years of experience producing user documentation, manuals, user guides, and FAQs.
Minimum 10 years of experience providing IT user support.
Minimum 10 years of experience delivering IT training.
Minimum 2 years of experience in an international or multicultural environment.
Extensive overall IT background, supported by degree-level education or equivalent experience.

Technical Skills

Support Platforms: Experience with ServiceNow, Jira, or similar platforms.
Advantageous: Knowledge of Adobe InDesign, Photoshop, Illustrator, and Captivate.
Excellent written communication and technical documentation skills.
Strong presentation and training delivery capabilities, with the ability to translate complex IT concepts for non-technical audiences.
Proactive, customer-focused, highly organized, and results-oriented.
Proven ability to work both independently and collaboratively within diverse teams in a fast-paced environment.

Additional Requirements