Team Leader – IT Support
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Fully onsite
Team Leader – IT Support
We are looking for an experienced Team Leader – IT Support to lead and coordinate an onsite IT support team in Brussels.
If you combine strong people leadership with hands-on experience in IT support and service operations, this could be a great next step.
What will you be doing?
- Lead, coach, and develop a team of onsite IT Support professionals
- Manage shifts, workloads, resources, holidays, and operational priorities
- Monitor service performance, SLAs, quality standards, and operational risks
- Oversee escalations, incident handling, and problem-reporting processes
- Act as a senior escalation point for complex end-user IT support issues
- Track operational activities and provide accurate management reporting
- Coordinate change activities relating to IT assets and support processes
- Lead small to medium-sized IT improvement and deployment initiatives
- Identify opportunities to continuously improve service quality and efficiency
- Work closely with end-users, management, technical teams, and other stakeholders
What are we looking for?
- Bachelor’s degree + at least 7 years of Team Leader experience, OR a Master’s degree + at least 5 years of Team Leader experience
- Extensive experience leading onsite / Proximity IT Support teams
- Previous hands-on experience in end-user IT support
- Strong leadership, coaching, and team-management capabilities
- Experience managing IT services against SLAs and quality targets
- Strong operational and project coordination skills
- Good knowledge of ITIL / IT Service Management practices
- Professional proficiency in French and English
- A proactive, resilient, and continuous-improvement mindset
Nice to have
- Experience within large-scale, complex, international, or highly structured IT environments
- Experience with IT asset, hardware deployment, or end-user infrastructure initiatives
This position is fully onsite in Brussels.
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