Dutch-Speaking Customer Support Specialist, Greece + Relocation Package
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About the role
A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Dutch, helping them by phone, email, and chat.
Start date: 02 November 2026
The Responsibilities
- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
- Resolve issues related to delayed, lost, or damaged packages following company procedures
- Handle billing questions, customs requirements, and documentation support
- Maintain a high level of professionalism and deliver a positive customer experience
- Log all interactions in the internal CRM system with detail and accuracy
- Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards
The Offer
- Competitive salary package
- Transportation bonus
- Performance bonus (up to 15% of salary)
- Relocation support (where applicable): hotel and flight covered
- Monday-Friday schedule with rotating shifts
- 40 hours per week
The Requirements
- Fluency in Dutch
- Good command of English (B1–B2 minimum for training and internal communication)
- Strong communication skills, both written and verbal
- Ability to handle stress, multitask, and work in fast-paced environments
- Problem-solving mindset and customer-first attitude
- Eligible to work legally in Greece
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