Service Delivery Lead: SLA

Il y a 4 jours

Landenne, Namen, Belgique Experis Belgium Temps plein 65 000 € - 85 000 € Contrat

Experis Belgium is looking for a Service Delivery Manager to coordinate service delivery activities and manage stakeholders, ensuring that agreed service levels are achieved. You will monitor SLA and KPI performance, coordinate incidents and improvements, and maintain strong relationships with customers and internal teams.

This role also involves coordinating suppliers, preparing service reports, and identifying opportunities to improve service quality and efficiency.