Service and maintenance manager
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Voor de Theo Boons Groep zijn we op zoek naar een maintenance manager. Jij bent verantwoordelijk voor de leiding en coördinatie van ons nazorg- en serviceteam, bestaande uit 4 teamleden op kantoor en enkele techniekers. In deze rol ben je de verantwoordelijke voor alle aspecten van ons servicebeheer, van het opstellen van onderhoudscontracten tot het inplannen van techniekers en het leveren van klantondersteuning. Jij werkt dagelijks aan het optimaliseren van processen, het waarborgen van servicekwaliteit en het managen van dat team. Het doel is een efficiënt, hoogwaardig nazorg- en serviceteam op te bouwen dat klantentevredenheid en operationele excellentie nastreeft.
Belangrijkste verantwoordelijkheden:
- Leiding geven aan een team van 4 medewerkers en zorgen voor hun professionele ontwikkeling en prestatiebeheer
- Processen binnen het team optimaliseren: Techniekersplanning, verkoop servicecontracten, interne communicatieprocessen over de teams heen, ...
- Klantserviceprocessen beheren en klanteninteracties monitoren voor kwaliteit en tevredenheid
- Kwaliteit van interventies en serviceleveringen borgen door controle en evaluatie
- Financiële verantwoordelijkheid dragen voor budgetten, contracten en operationele kosten
- Samenwerken met andere afdelingen om naadloze serviceleveringen te garanderen
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