Teamleader Dispatch

Global leader in specialized logistics and transportation solutions. The company supports time-critical shipments across healthcare, life sciences and other highly regulated industries, ensuring products reach their destination safely, securely and on time.

Jobomschrijving

• Led the daily operations of dispatch and driver teams, ensuring smooth workflows and optimal resource planning
• Managed and developed vendor partnerships, including sourcing, onboarding, performance reviews, and cost negotiations
• Ensured exceptional service levels and quick resolution of operational issues
• Oversaw compliance with ADR, Air Cargo Security, GDP, AEO, and other regulatory requirements
• Coordinated shift planning and maintained 24/7 operational coverage
• Drove continuous improvement initiatives and implemented operational changes where needed
• Managed KPI tracking, reporting, CAPA follow-up, and quality performance
• Supported recruitment, onboarding, training, and performance management of team members
• Developed contingency plans and acted as the first escalation point for urgent out-of-hours incidents
• Collaborated closely with leadership on customer satisfaction, operational performance, and strategic improvements