Operations Coordinator
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Overview
Role: Operations Coordinator (Ops Runner) at Alan. Based in France, Belgium or Spain. You will join a team of Operations professionals delivering insurance and health services across multiple countries, interacting with Engineering, Product, Care and other teams.
Responsibilities
- Run our Insurance or Health services processes (Ops Runner) and ensure day-to-day follow-up and monitoring of operations
- Flag risks and opportunities and contribute to continuous improvements of processes
- Operate and supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiations, and ensure business continuity
- Perform controls on daily operations to verify correct decisions and identify training needs
- Escalate feedback and help prioritize initiatives to improve process and service quality
- Implement continuous improvements to processes (roughly 20–30% of the time), such as working with product teams to automate tasks, improving external communications, or auditing processes
In Details – Your Missions
- Operating our processes: invoicing or claims treatment, growing and managing networks of providers, supporting internal teams (live and via documentation)
- Contributing to the definition and owning the best monitoring scheme to track volumes, efficiency, SLAs, and to identify risks and areas for improvement (internally or with service providers)
- Supervising partnerships (e.g., teleconsultation, claim operators), participating in negotiations and daily communication to ensure business continuity
- Performing controls on daily operations to ensure correct decisions and identify training needs
- Escalating feedback to prioritize and support initiatives that make processes and services more delightful and efficient
Experience
- Open to candidates from diverse backgrounds; role aims at A2–B level
- Experience operating processes and services for companies scaling up or in industrial/logistic contexts
- Experience in support functions (customer support, people operations, etc.)
- Customer-facing experience (e.g., account management or customer success communications)
- Experience in event coordination is a plus
Skills
- Strong in delivering and optimizing operations; comfortable with technical processes and making them clear for operators and members
- Problem-solver with a focus on member and customer satisfaction
- Analytical skills to dive into data
- Highly organized with exceptional follow-up and attention to detail
- Strong written and verbal communication in English and Dutch
- Ability to work and learn independently in a fast-paced environment
- Adaptable with flexibility to handle variable situations
- Experience in insurance or healthcare is a plus
Benefits
- Fair rewards with equity packages for permanent contracts
- Flexible office options: HQ office, sponsored coworking hubs, or full-remote with home office equipment support
- High-quality tools: MacBook Pro, monitor, peripherals
- Flexible vacation policy and working hours
- Comprehensive healthcare insurance (varies by country) for you and dependents
- Country-specific commuter benefits
- Learning and training opportunities with flexible budgets
- Coaching and personal development support from day one
- Parental leave for new parents (permanent contracts)
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