Adventure Tourism Operations Manager

About the Role

Our client, a leading adventure tourism operator, is seeking an experienced and proactive Adventure Tourism Operations Manager to join their team, operating remotely but with frequent travel to various operational sites, including Paarl, Western Cape. This role is responsible for overseeing the smooth and safe execution of all adventure activities offered by the company, including hiking, cycling tours, ziplining, and more. The Operations Manager will ensure the highest standards of safety, customer satisfaction, and operational efficiency across all tours and experiences. We are looking for a dynamic individual with a strong background in adventure tourism operations, excellent leadership skills, and a passion for the outdoors. The ideal candidate will be adept at risk management, team leadership, and logistical planning, ensuring that every adventure is memorable and secure. This is a significant opportunity to shape the operational excellence of a growing adventure tourism business, influencing everything from guide training to client experiences. The remote nature of this role requires exceptional self-discipline and communication skills, while the necessary site visits will keep you connected to the thrilling experiences being delivered. Your strategic oversight will be critical in maintaining the company's reputation for delivering exceptional and safe adventure activities across beautiful South African landscapes.

Key Responsibilities

• Oversee the day-to-day operations of all adventure tourism activities, ensuring safety and quality standards are met.
• Develop, implement, and refine operational procedures and safety protocols for all activities.
• Manage and lead a team of adventure guides and operational staff, providing training, support, and performance evaluations.
• Ensure all equipment used for activities is well-maintained, safe, and compliant with regulations.
• Plan and coordinate tour logistics, including scheduling, transportation, and accommodation where applicable.
• Conduct regular risk assessments and implement mitigation strategies for all operational areas.
• Manage operational budgets, controlling costs and identifying opportunities for efficiency improvements.
• Serve as the primary point of contact for operational issues and emergency response.
• Collaborate with the sales and marketing teams to ensure operational readiness for bookings and promotions.
• Monitor customer feedback and implement improvements to enhance the overall guest experience.
• Maintain relevant permits, licenses, and insurance for all operational activities.

Requirements

• Minimum of 5 years of experience in adventure tourism operations management or a similar role.
• Proven experience in managing diverse adventure activities (e.g., hiking, cycling, water sports, aerial activities).
• Extensive knowledge of safety standards, risk management, and emergency procedures in adventure tourism.
• Strong leadership, team management, and communication skills.
• Excellent logistical planning and problem-solving abilities.
• Certification in First Aid and Wilderness First Responder (WFR) or equivalent is essential.
• Ability to travel frequently to various operational sites, potentially including Paarl, Western Cape, and surrounding areas.
• Proficiency in using operational management software and communication tools.
• Self-motivated and able to work effectively in a remote setting with minimal supervision.
• Passion for adventure and a commitment to sustainable tourism practices.

Benefits

• Competitive salary commensurate with experience and responsibilities.
• Significant opportunity for travel to various breathtaking locations.
• Performance-based bonuses and potential profit-sharing.
• Contribution towards home office setup and travel expenses.
• Professional development opportunities and training in safety management.
• Be part of an innovative and growth-oriented adventure tourism company.
• Flexible remote working arrangement.