Implementation Project Manager

Build on-brand, optimised and sustainable delivery experiences at scale with the all-in-one transport management system for real-time delivery slots and dynamic route planning.

As an Implementation Project Manager in the Professional Services Team, you’ll lead strategic implementation projects for enterprise clients, acting as the primary point of contact to ensure seamless delivery by coordinating stakeholders and aligning technical execution with business outcomes. This role involves managing end-to-end projects in a fast-paced, multicultural environment, configuring the Urbantz platform, and driving client satisfaction.

Job Description

Implementation Project Manager

• Brussels, BR - Remote (any location)
• Full-Time
• Professional Services

The Bit About Urbantz

At Urbantz, we help the world’s largest retail, grocery, ecommerce and logistics companies love their last mile with a smarter approach to delivery management. Our SaaS platform was built specifically for enterprises to help them cut through the complexity of multi-fleet operations and drive greater sustainability in the final mile at any scale.

More than 100 brands enjoy the clarity and control to allocate smartly across carriers, build unique workflows, cut their CO2 emissions and ensure on-brand delivery experiences for recipients with Urbantz.

Since our inception in 2015, we’ve enjoyed phenomenal growth across Europe, the Middle East and beyond. In 2020, Deloitte ranked us third in its annual Technology Fast 50 list and in 2021, we were a finalist for the "Scale up of the year".

The Challenge

As an Implementation Project Manager in the Professional Services Team, you’ll be at the very heart of the action, leading strategic implementation projects for some of our largest enterprise clients.

Operating in a fast-paced, multicultural and multilingual environment, you will play a key role in turning complex business needs into smooth technical deliveries.

Acting as the primary point of contact for clients throughout the project lifecycle, you’ll ensure a seamless delivery experience by driving coordination between stakeholders, managing priorities, and aligning technical execution with business outcomes. This role is a unique opportunity to make a direct impact on client success while collaborating with internal resources.

The Day-to-Day

• Own and manage the end-to-end delivery of client implementation projects, from kick-off to go-live.
• Act as the primary point of contact for clients, ensuring consistent communication, alignment on expectations, and a high level of client satisfaction.
• Define and monitor project scope, timelines, and deliverables in close collaboration with internal stakeholders and the client.
• Configure the Urbantz platform directly to match the client’s operational workflows and requirements, with the support of more technical profiles when necessary.
• Translate client needs into effective platform setups and test scenarios, ensuring a robust and scalable configuration.
• Organize and lead client workshops and working sessions to gather input, validate progress, and adjust plans accordingly.
• Coordinate with internal teams, including Sales, Product, Engineering, Support, and Customer Success, to ensure smooth execution across all fronts.
• Identify potential risks or issues early and take proactive action to mitigate them, ensuring projects stay on track.
• Manage escalations professionally, maintaining trust and transparency with clients.
• Ensure a seamless go-live experience, preparing both the client and internal teams for a successful handover to the Customer Success team.
• Deliver clear project documentation and contribute to continuous improvement of delivery processes.

The Must Haves

• At least 5 years of professional experience in project management (ideally in SaaS, tech, or integration-heavy environments).
• Solid technical understanding, you can confidently discuss APIs, data flows, and systems architecture with engineers.
• Fluent in French, English and Spanish.
• Excellent interpersonal skills, you're comfortable communicating with warehouse managers, product leads, and C-level executives alike.
• Ability to handle multiple projects with high attention to detail and time management.
• Willingness to travel for key project phases and client workshops.

The Great to Haves

• Experience in Logistics, Supply Chain, or complex operational environments.
• Familiarity with PMO best practices and process optimization.
• Background working in fast-paced, high-growth tech companies or startups.

What you’ll bring

• A hands-on, problem-solving mindset with a h