Service Delivery Manager
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Rhox is implementing JustCase, a central case management system for the judicial domain, and seeks a Service Manager to structure day-to-day ITIL-based service delivery. You will coordinate support, incidents and changes across services linked to .NET, IAM and related tools.
You will work with specialists and ensure operational services align with business needs, governing intake through resolution and controlled release, while monitoring SLA/KPI and producing regular runbooks and reports.