Junior Application Support Agent
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You will support the daily operation of our software applications by assisting users, resolving technical issues, and ensuring system reliability. You will analyze technical solutions, identify potential risks, and contribute to maintaining high standards of service and code quality within the team.
Key Responsibilities
You will support the daily operation of our software applications by assisting users, resolving technical issues, and ensuring system reliability. You will analyze technical solutions, identify potential risks, and contribute to maintaining high standards of service and code quality within the team.
- Receive and manage user requests, incidents, and questions via email, phone, or in person.
- Provide technical support by investigating issues and determining appropriate solutions.
- Keep end users informed about the status and progress of their requests.
- Configure systems and applications when required.
- Participate in team meetings and collaborate with development teams to address technical issues.
- Deliver coaching or guidance sessions to staff when needed.
- Improve and maintain documentation, manuals, and shared knowledge resources.
Qualifications
- Higher education degree or equivalent professional experience.
- 1 year of experience in IT or application user support.
- Fluent in French and English (C1 level required).
- Strong analytical skills with the ability to quickly understand processes and systems.
- Solution-oriented mindset with a proactive and responsive approach to problem-solving.
- Excellent communication skills with a focus on user satisfaction.
- Ability to work effectively in an international and multicultural environment.
- Strong team player with good interpersonal skills.
- Able to work under pressure and effectively transfer knowledge to users with varying levels of expertise.
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