Bilingual Help Desk Technician
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Brayton Global in Brussel is seeking a qualified IT Support Agent to respond to end-user requests by phone, email or chat. You diagnose hardware and software issues, perform initial incident assessment, and log all interactions in ServiceNow within SLA guidelines.
You will monitor incident progress, manage lifecycle, liaise with staff and tech teams, and keep documentation up to date. Fluency in English and French required; knowledge of Windows, Microsoft Office, and remote working tools is
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