IT Delivery Analyst

Dates: 2026-09-01 — 2027-08-31

Arrangements: Full-time or part-time, minimum 2 days per week. Partial remote work is possible in consultation with the manager; a minimum on-site presence of 2 days per week is mandatory regardless of the work regime, with additional on-site days potentially requested depending on service needs.

The IT Delivery Analyst joins ORES's IT Factory Client, which is responsible for application solutions supporting business activities. The consultant works in partnership with the Product Owner, business stakeholders and IT teams. The role focuses on turning business needs into clear functional requirements and concrete solutions. The consultant helps ensure the quality, consistency and proper execution of deliverables.

The assignment combines functional analysis, delivery coordination and second/third-line application support. The consultant gathers and challenges needs, facilitates workshops, writes User Stories and supports backlog management. The role also analyses incidents and problems, coordinates their resolution and follows ITSM processes. The consultant provides visibility on request progress, risks and dependencies.

The role also covers functional and user testing, anomaly qualification and preparation of production releases. The consultant participates in Agile ceremonies and may facilitate them, while contributing to continuous improvement and knowledge sharing. The assignment can be performed full-time or part-time, with at least two on-site days per week. The position requires a Medior profile with at least three years of IT experience.

Top Reasons to Apply

End-to-end application delivery

Business IT partnership

Flexible hybrid assignment

Responsibilities

• Gather business needs
• Analyse business needs
• Challenge business needs
• Facilitate stakeholder workshops
• Translate functional requirements
• Perform impact analyses
• Document requests solutions
• Support Product Owner backlog

Must Have

• ITIL/ITSM ticketing processes
• Proven functional analysis
• IT experience 3 years
• French level C1

Nice to Have

• Business technical interaction
• ITIL certification
• Agile/Business Analysis certification
• DevOps practices
• Application support
• Technical analysis
• IT request coordination

Additional Responsibilities

• Write User Stories criteria
• Prepare delivery team inputs
• Coordinate incident resolution
• Ensure stakeholder communication
• Use incident management tools
• Ensure ITSM process compliance
• Document share knowledge
• Coordinate business IT stakeholders
• Provide initiative progress visibility
• Prepare functional user tests
• Track application anomalies
• Qualify application anomalies
• Prepare production releases
• Verify delivered solutions
• Document share knowledge
• Must have — English level B1
• Must have — French level C1
• Must have — IT experience: minimum 3 years; Medior level 3 to 5 years
• Should have — Bachelor or Master in IT, Engineering, Management or equivalent
• Should have — Ability to interact effectively with business and technical stakeholders
• Listening skills and customer orientation
• Structured and methodical approach
• Analytical and synthesis skills
• Proactivity and autonomy
• Ability to work in a team
• Pragmatic and results-oriented approach
• Rigour and quality focus

Technical skills

• Must have — Proven experience in operational application delivery management, covering changes, support and incident management
• Must have — Proven experience in functional analysis
• Must have — Good knowledge of ITIL/ITSM processes and ticketing tools such as Jira, ServiceNow, EasyIT or equivalents
• Should have — ITIL certification
• Should have — Agile or Business Analysis certifications
• Should have — Knowledge of DevOps practices
• Should have — Experience in Agile/Scrum environments
• Should have — Experience in application support
• Should have — Experience in functional testing and business validation
• Should have — Experience in technical analysis
• Should have — Experience coordinating and tracking IT requests
• Should have — Experience in software development
• Nice to have — Knowledge of interfaces, APIs, data flows and application integrations

Tools

• Must have — Jira or equivalent
• Must have — ServiceNow or equivalent
• Must have — EasyIT or equivalent
• Autonomous use of incident and request management