Customer Experience Specialist Rare diseases

Customer Experience Specialist (CES) – Rare diseases – Belgium (Antwerpen, Limburg, Vlaams Brabant)

Location:
Belgium

Job Type
Full time, externally focused

Area of Coverage: Field-based role covering Belgium (Antwerpen, Limburg, Vlaams Brabant)

Travel

Requirements:
Travel expected to visit and engage with HCPs/KOLs across the region as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal country or North Europe meetings.

About the job

In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.

Why join now?

This is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline. As Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise in Belgium, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches.

Reporting line: You will report to the Commercial Lead Rare Diseases North Europe.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main

responsibilities:

• Customer Engagement & Relationship Management: Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, etc.) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question. Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription. Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications.
• Strategic Account Planning & Execution: Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact. Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members. Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access team to support reimbursement and access activities.
• Brand Team Collaboration & Insights: Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications. Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams.
• Compliance & Continuous Improvement: Adhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity.

About you

• 
  
  Experience:
  Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology, immunology, or internal medicine specialties is a plus.
• Soft
  
  Skills:
  Strong communicator with networking skills; patient and customer centric mindset; team player, leveraging and interacting with all relevant internal teams/people across both brand organizations; self-reliant starter, able to prioritize effort and optimize the experience for physicians and HCPs across distinct disease areas to create the biggest possible impact; agile and adaptable, comfortable managing a multiple-product, multiple-disease-area portfolio; growth mindset.
• Techni