Software Asset Management Specialist

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Our client is looking for an IT Service Management & SaaS Coordination Officer to support and improve the governance process around the introduction, approval, use and lifecycle of client software and cloud/SaaS solutions.

The role combines IT governance, stakeholder coordination, operational follow-up and process improvement. The consultant will act as a central coordination point between business users, IT, architects, procurement, information security, data protection and service teams to ensure that software and SaaS solutions are introduced in a controlled, compliant and efficient way.

This is not a pure project management role, nor a technical security role. The focus is on governance execution, coordination, documentation, follow-up and continuous improvement in a complex group environment.

will be responsible for supporting the end-to-end software and SaaS intake governance process. This includes ensuring that all required reviews and approvals are triggered before a new tool is used within the organization.

Main responsibilities include:

• Govern the intake process for new client software and cloud/SaaS requests.
• Ensure that no tool is introduced without the appropriate IT governance, security, procurement and compliance checks.
• Act as the central point of contact for business users, project managers and product teams regarding software requests and governance processes.
• Identify and involve the right stakeholders, including IT, architects, procurement, information security, data protection, service teams and business representatives.
• Coordinate reviews, follow up on pending actions, chase stakeholders when needed and help unblock decision-making.
• Check whether existing internal solutions can already answer business needs before new tools are purchased.
• Maintain and improve governance documentation, mainly through Confluence or equivalent documentation platforms.
• Maintain the software inventory/catalogue, including solution description, category, approval status and key metadata.
• Support the improvement of the end-to-end governance model by reducing duplicated processes and centralizing information.
• Help strengthen the collaboration with procurement to reduce shadow IT and ensure governance checks happen before purchase or contract award.
• Support the integration of SaaS governance assessments into tendering and purchasing processes.
• Contribute to better lifecycle follow-up of cloud/SaaS solutions, including scope changes, usage monitoring and decommissioning.
• Improve communication and understanding of governance processes for business and product teams.
• Identify inefficiencies, governance gaps and improvement opportunities.
• Support a pragmatic governance approach: enabling business needs while ensuring compliance, control and transparency.

You have the following skills

Must-have

• Experience in IT Governance, IT Service Management, IT coordination or a similar role.
• Strong experience in stakeholder management and cross-team coordination.
• Ability to coordinate and follow up with multiple stakeholders: IT, architects, procurement, information security, data protection, service teams and business.
• Good understanding of software/SaaS intake, approval processes or IT governance workflows.
• Strong ownership mindset: proactive, autonomous, structured and able to drive topics forward without waiting for instructions.
• Comfortable working in complex, evolving and sometimes unclear environments.
• Strong documentation skills, ideally with Confluence, SharePoint or similar tools.
• Ability to translate IT governance, security or compliance topics into clear business communication.
• Good understanding of compliance-related topics such as GDPR, DPA, vendor risk or security review processes.
• Strong follow-up skills: able to chase stakeholders, unblock actions and ensure timely decisions.

Nice-to-have

• French, Dutch or German.
• Experience in a large group, regulated environment or international organization.
• Experience with SaaS lifecycle management.
• Experience with procurement processes, vendor risk or tender integration.
• Experience with AI governance, EU AI Act or AI-related assessments.
• Knowledge of ITIL, incident management, RCA templates or knowledge management.
• Experience with ServiceNow, Jira, Power Apps, Power BI, Excel, SharePoint or Ivanti.
• Experience with software catalogues, SaaS inventories or software asset governance.
• Knowledge of Microsoft workplace tools and ability to challenge whether existing tools can cover business needs.
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