Head of Service for Central Europe

Join our team. We look forward to seeing you

We are seeking an experienced executive for ZAYER EMC to establish and lead our service organization in Central Europe. Based at the Lontzen Technology Center near Aachen, you will build an efficient customer service operation for CNC machine tools—drawing on your technical expertise, strong leadership skills, and clear customer focus.

Establishing and managing the service organization in Central Europe; developing the team and service partners

Planning and coordinating commissioning, maintenance, repairs, and technical customer service calls

Responsibility for technical escalation in the event of complex malfunctions; ensuring sustained machine availability

Development of maintenance, spare parts, and retrofit concepts, as well as customer-oriented service offerings

Responsibility for service quality, scheduling, costs, and key performance indicators; further development of processes

Close collaboration with customers, the sales department, the technology center, and ZAYER’s main plant in Spain

What You Need to Bring

A technical degree or continuing education leading to certification as a technician or master craftsman; alternatively, a comparable qualification with substantial professional experience

Several years of management experience in service, maintenance, or the technical operation of CNC machine tools

In-depth knowledge of mechanics, hydraulics, electrical systems, and CNC controls; experience with large milling and machining centers

Experience in building teams and processes, as well as in resource planning, cost control, and employee development

Entrepreneurial mindset, strong customer focus, and the ability to handle technical escalations with confidence

Excellent German and good English skills; French or Spanish is a plus

Willingness to travel within Central Europe and to collaborate with the main plant in Spain

What We Offer

Quick decision-making processes and direct collaboration between service, technology, and sales

Above-average earning potential

Company Cars for Personal Use

Flexibility in building a high-performing service organization for Central Europe

A new technology center and state-of-the-art CNC machine tools as the technical infrastructure

Thorough onboarding and product- and service-specific training

Would you like to help shape modern manufacturing technologies?

Then we should get to know each other.

T +49 (0) 69 430082577
personal@zayer-emc.com