2026-0121 SATCOM Network Engineering Services

Previously proposed candidates were not compliant for the following reasons:

• Lacks experience in SATCOM Network Architecture and Design
• Lacks technical expertise in the design, integration, operation, and optimisation of SATCOM network architectures
• CV lacks evidence of expertise in the design and implementation of Layer 2 and Layer 3 services, including VLAN tagging (IEEE 802.1Q), VLAN mapping (Q-in-Q), VLAN translation, trunking, and traffic segmentation
• CV lacks evidence of technical expertise in the design, integration, operation, and optimisation of SATCOM network architectures

Requirement: Provision of SATCOM Network Engineering Services

Location: SHAPE Mons, Belgium (100% onsite, NATO Class I and II Security Areas)

Period of Performance:

2026 Base: 09 November 2026 (tentative) – 31 December 2026, with the possibility to exercise the following options:

2027 Option: 01 January 2027 – 31 December 2027

2028 Option: 01 January 2028 – 31 December 2028

Required Security Clearance: NATO SECRET

INTRODUCTION

The NATO Integrated Mission Services Centre (NIMSC) is responsible for the coordination, planning, and delivery of engineering and operational support capabilities across Mobile CIS Infrastructure, including Deployable CIS Services (DCIS), Dispersible Systems, Highly Mobile Systems, SATCOM, and Wireless Communications. To ensure the sustained availability, performance, and resilience of these mission-critical capabilities, NIMSC requires specialized SATCOM Network Engineering Services aligned with NATO governance, interoperability requirements, service management processes, and operational priorities.

Through this Statement of Work (SoW), the NIMSC seeks industry support to deliver SATCOM Network Engineering Services. The Contractor, through the selected personnel, will provide dedicated SATCOM engineering support for SATCOM projects and services, including the development of detailed project proposals, technical assessments, and engineering artefacts supporting NATO communication and space domain capabilities. The support shall ensure alignment with operational requirements, interoperability standards, emerging technologies, and NATO policies, while ensuring that SATCOM capabilities remain operationally effective, secure, resilient, and aligned with NATO standards.

INTENDED BUSINESS OUTCOME

The intended business outcome of this Statement of Work is to ensure the reliable, secure, and continuous operation of SATCOM Network Engineering Services through proactive support and continuous service improvement.

Specifically, the main objectives are:

• Ensure reliable end-to-end SATCOM service delivery by maintaining secure, resilient, and highly available network infrastructure supporting operational and mission-critical services.
• Reduce operational disruptions through proactive performance monitoring, early identification of trends, technical analysis, and timely escalation to resolver teams.
• Enable proactive engineering support through continuous coordination, technical assessments, and the production of documented engineering artefacts supporting SATCOM capabilities and infrastructure evolution.
• Maintain the operational readiness and performance of the terrestrial infrastructure supporting SATCOM services, by supporting backbone networks, control segment connectivity, transmission systems, and associated hardware and software platforms.
• Strengthen governance and compliance by ensuring that all engineering activities, technical deliverables, and service support functions are executed in accordance with NCIA processes, NATO standards, and applicable governance frameworks.

The successful delivery will result in a highly available, secure, proactively managed, and continuously improving SATCOM Network Engineering Services capability, capable of supporting mission-critical SATCOM operations.

SCOPE OF WORK

The scope covers the Provision of SATCOM Network Engineering Services, including the design, integration, implementation, operation, maintenance, troubleshooting, and optimisation of SATCOM network infrastructure and associated communication systems. The Contractor shall deliver the services in a structured and proactive manner, ensuring alignment with operational priorities, interoperability requirements, emerging technologies, and NCIA governance processes.

The Contractor shall provide services contributing to the availability, performance, resilience, and continuous operation of SATCOM networks and associated communications infrastructure. The services shall be delivered through the assignment of one (1) qualified personnel as set out in the Requirements section. The assigned personnel shall perform the activities defined herein and contribute to the achievement of the agreed technical object