Customer Success Manager
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As a Customer Success Manager, you’ll play a strategic and operational role. Your job is not just to support, but to partner. In many B2B SaaS companies, this would be seen as a partnership role: you’ll help our clients leverage Chift to power their own product, fuel their growth, and stand out in their market. It is a purely win-win relationship because the more our client grow, the more we grow with them, since they often make money out of Chift.
You’ll:
- Ensure smooth onboarding and product adoption
- Help them market integrations as a competitive advantage
- Act as an expert advisor on integrations and go-to-market strategy
- Drive mutual growth for our clients and Chift
- Guide onboarding: Support clients during implementation so they can quickly get value from Chift (with the help of our Solution Engineers)
- Drive adoption: Make sure integrations are activated and used effectively. Align the roadmap with our client’s needs and make sure they take the most out of Chift.
- Advise strategically: Help clients use integrations as a sales & marketing asset
- Be the voice of the customer: Share feedback with our product and tech teams to help us improve
- Identify growth opportunities: Spot upsell paths and help clients go further with Chift
- Solve proactively: Get ahead of issues and guide clients with calm, clarity, and confidence
- Collaborate internally: Work closely with sales, product, and marketing to offer a 360° client experience
- Attractive package (competitive salary, meal voucher, insurance, phone budget, mobility budget, flexible days off, etc.)
- Employee Stock Options program (ESOP) giving you the possibility to become shareholder
- Crazy Learning curve: a varied job allowing you to juggle with different projects & technologies
- Wellness/sport allowance with Gymlib
- Experience in a young, fast-growing tech start-up and a great atmosphere (apéro, lunches and activities to celebrate each milestone together)
- Flexible working hours and office/remote mix
- A foot in one of Europe’s fastest-growing B2B SaaS companies
Experience: 2–5 years in Customer Success, Account Management, Partnerships, or other client-facing roles in SaaS/techLanguages: fluent in English AND at least French, Dutch, German or Spanish.Tech-savvy: Familiarity with APIs, software integration, and an understanding of accounting/financial tools. Or at least curious about these subjects.Fintech curiosity: You don’t need to be an accountant, but you’ll hear a lot about accounting and finance-related topics.People person: You like building trust, finding solutions, and making your clients shineCustomer-Centric Mindset: You genuinely enjoy helping clients succeed and are driven by their success.Drive: Ambitious, goal-oriented, and able to thrive in a fast-paced, high-pressure environment.Startup mindset: Autonomous, hands-on, structured, and adaptableAI-native: You already use Claude (or other), AI agents, and similar tools in your daily work.
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