Portfolio/Project Management Officer

Description – How do you help make a difference?

As a Portfolio/Project Management Officer (PMO), you are part of the Portfolio Management Support Office by enabling efficient and high-quality project delivery through project process support, tooling, governance, and financial follow-up. You act as the key SPOC for ServiceNow Strategic Portfolio Management (SPM) towards Business NMBS while contributing to the digital transformation initiatives of Ypto/SNCB and supporting project governance, reporting, and financial management activities.

What is your role at Ypto/SNCB?

• You act as the Business Owner for Non-Digital & Business Initiatives within ServiceNow SPM.
• You collect, analyse, coordinate and follow up questions, changes, enhancements and user requirements related to ServiceNow SPM.
• You execute and/or coordinate UAT testing activities, participate in sprint planning, and monitor testing progress.
• You organize bi-weekly requirements meetings with Business SNCB, provide one-to-one training sessions, and manage user access requests.
• You support project delivery processes, governance meetings, committees, documentation, stakeholder advice, progress monitoring and reporting.
• You support financial governance activities, including SAP financial structure creation, budget follow-up and reporting on progress, budget and quality, including reporting to FPS Mobility.

Why is this job a good fit for you?

• You are trilingual in Dutch, French and English, with at least a B2 level in each language, preferably C1 or higher.
• You hold a bachelor’s degree or have equivalent professional experience.
• You have ideally around 3 years of relevant experience in PMO and project management methodologies. We are looking for someone at a junior to early-medior level.

You also possess these technical skills:

• You have experience with PMO practices and project management methodologies.
• You have experience working with ServiceNow Strategic Portfolio Management (SPM); this is a strong asset.
• You can gather, analyse and manage business requirements, changes and enhancements.
• You can coordinate and/or execute User Acceptance Testing (UAT).
• You can support digital initiatives, integrations and governance-related changes.
• You can develop, test and maintain digital templates and frameworks, such as SteerCo templates and digital Project Management Plans.
• You can organize and facilitate requirements meetings with business stakeholders.
• You can provide user training and coaching on ServiceNow SPM usage.
• You can manage user access administration for Business NMBS.
• You can support project reporting, governance and portfolio follow-up activities.
• You have experience with SAP; this is an asset.
• You have experience in IT environments; this is an asset.

And these soft skills:

• You have strong stakeholder management and communication skills.
• You are structured and analytical in your way of working.
• You work independently and proactively.
• You are a team player.

Asset:

• You are fluent in Dutch, French and English.
• Experience in training delivery is an asset.
• Experience with ServiceNow SPM is a major plus.
• Experience with SAP is an asset.
• Experience in IT environments is an asset.

Diversity Statement

Everyone is unique. That's why we believe it’s important that you can be yourself — it makes SNCB stronger. We therefore place great value on diversity and inclusion.

What can you expect from us?

• Hybrid working, with a balanced weekly mix of office and remote work, combined with flexible hours. 40hours/week.
• 35 days of annual leave.
• Public transport for your commute.
• A target bonus.
• A comprehensive insurance package, with hospitalisation and dental care for the whole family.
• Coverage of outpatient medical costs.
• Group insurance, including a supplementary pension (cafeteria plan).
• Meal vouchers & eco vouchers.
• Net allowances for hybrid working and an internet allowance.

Where will you be working?

• You will work near Brussels-South station and join the Portfolio Management Support Office team.
• Average 2 days/week at the business (Brussels South area).
• Average 1 day/week at Ypto (Brussels South area).
• Average 2 days/week homeworking.