Senior Customer Communications
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TUI is seeking a Senior Customer Communication Manager to lead the end-to-end customer communications for flight-only customers within TUI Airline. You will ensure consistency across booking, pre-travel, disruption, inflight and post-travel messaging, aligned with customer experience and commercial goals.
You will implement personalized and automated content leveraging CRM and AI capabilities to enhance relevance, scale, and commercial impact while tracking KPIs and optimizing outcomes across