Service Coordinator

Service Coordinator / Functional Designer

Great assignments await you with our key account clients in rich and varied environments

The IT People, Brand & Corporate Services domain is looking for a Service Coordinator / Functional Designer capable of bridging Business and IT within medium to large-scale projects. The role focuses on gathering and challenging business requirements, coordinating functional analyses and developments, defining priorities, ensuring robust end-to-end solution design, and supporting the transition to run activities. The consultant will work on data-oriented processes covering data flows, storage, traceability, reporting, and user interfaces, while ensuring effective communication across stakeholders and maintaining high quality standards in a dynamic Agile environment.

Your missions:

• Coordinate medium to large-scale IT projects involving multiple stakeholders.
• Collect, analyze and validate business and user requirements.
• Define priorities and objectives in collaboration with business representatives and project teams.
• Coordinate functional analysis and development activities.
• Ensure the quality and consistency of functional and technical solution designs.
• Organize and coordinate project execution from analysis to implementation.
• Contribute to the setup and transition to run operations.
• Support acceptance testing activities and ensure proper follow-up.
• Report project progress regularly to management.
• Promote collaboration, communication, and positive team spirit between Business and IT.

Your activities:

• Gather, document and challenge user requirements.
• Perform business and functional analysis.
• Design IT solutions for medium-scale projects.
• Coordinate project activities and stakeholders.
• Monitor project progress and communicate updates to all concerned parties.
• Analyze and improve business processes and applications.
• Define and document functional requirements for IT developments.
• Produce and maintain project documentation.
• Describe test scenarios and coordinate test execution with testers and test coordinators.
• Document new and adapted business processes and functionalities.
• Support acceptance testing and validation phases.
• Ensure alignment with Agile project methodologies.
• Assist in prioritization, planning and objective setting.
• Ensure achievement of project goals within agreed constraints.
• Contribute to communication, collaboration and knowledge sharing within the team.

You have the following skills:

Functional & Business Analysis

• User requirements gathering and analysis
• Business analysis
• Functional analysis
• Process modeling and documentation
• Business process improvement
• Application improvement
• Understanding of software development life cycles

Project & Coordination

• Project coordination
• Project leadership
• Planning and prioritization
• Progress reporting
• Acceptance testing follow-up
• End-to-end project vision

Technical

• Test coordination
• Microsoft Office (Word, Excel)
• Data-oriented processes
• Data input/output management
• Data storage
• Reporting
• User interface considerations

Soft Skills

• Team player
• Structured and proactive mindset
• Excellent interpersonal skills
• Strong conceptual and analytical thinking
• Strong collaboration with Business and IT stakeholders

Languages

• English: good professional level
• French or Dutch: fluent

Nice to Have

• Insurance processes knowledge
• Business architecture knowledge
• You have at least 5 years of professional experiences in IT
• If you are at least fluent in FR/ENG or NL/ENG it’s best
• You’re eager to learn, motivated and curious
• Let’s have a chat

Advantages

• Hospitalization insurance (partner/children incl.)
• Group insurance
• Dental insurance (partner/children included)
• 20 days statutory paid vacations (legal vacations cumulated for 1 year of work)
• 11 days recovery time work 38/40 per year (= annual average: 1 day per 20 days worked) if the client asks you to work 8h/day
• Representation fee net per month.
• Internet fee of € 40 per month.
• Company car with national fuel card OR Public transport reimbursed OR mobility package.
• Daily fee of 5.50€ net /day provided.
• Subscription GSM unlimited calls for Belgium (ITS subscription)
• Training plan (e-learning - certification at ITS charge)
• Being a rather small team in BE (6 in b