Delivery Operations Manager
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Delivery Operations Manager – Logistics & Network Optimization
Work Type: Full-time
Role Overview
An opportunity is available for a Delivery Operations Manager to oversee delivery network performance across the Belgian market. The role focuses on operational KPIs, budget ownership, cost optimisation and data-driven decision-making to improve delivery efficiency and customer experience.
Working with local and global stakeholders, you will identify performance issues, lead improvement initiatives and implement operational changes across a complex, fast-paced delivery network.
Key Responsibilities
- Own delivery network performance, including on-time delivery, delivery times, undelivered orders and courier acceptance rates.
- Manage operational budgets, forecasting and initiatives to optimise costs per order and courier onboarding.
- Configure and optimise courier fees, incentives, utilisation, order assignment logic and network cost structures.
- Monitor network KPIs and use data analysis, statistical methods and predictive modelling to identify trends and improvement opportunities.
- Investigate performance issues, identify root causes and implement corrective actions.
- Design, support and evaluate operational experiments in collaboration with analytics and optimisation teams.
- Assess proposed changes, communicate business implications and influence stakeholders to support implementation.
- Support logistics projects, including new delivery zone launches, operating-hour extensions and operational planning.
- Develop operational playbooks and contribute to continuous improvement initiatives.
- Collaborate with local and global teams to align priorities and share best practices.
- Support crisis management and business continuity when required.
Requirements
- Bachelor's degree or equivalent experience in Business, Engineering, Operations, Technology, Statistics or a related quantitative field.
- At least 3 years of experience using data and analytical tools to drive business decisions.
- Demonstrated success in an operational role with budget ownership and forecasting responsibilities.
- Experience delivering operational targets, ideally within a digital-first or technology-driven environment.
- Strong analytical, problem-solving and critical-thinking skills.
- Ability to translate complex data into actionable insights and operational improvements.
- Excellent stakeholder management, communication and influencing skills.
- Comfortable balancing strategic priorities with detailed, hands‑on execution.
- Adaptability and willingness to work outside standard business hours occasionally during critical incidents.
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