Senior Systems Support Engineer

Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base.

Are you an Optical Systems Engineer who enjoys solving complex imaging-system problems and wants to work more directly with customers and spacecraft missions? We are seeking a Senior Systems Support Engineer to bring strong optical and imaging systems expertise into a customer-facing technical role, supporting the integration, operation, and performance of advanced Earth-observation payloads. You will combine hands‑on engineering and performance analysis with system‑level investigation, customer interaction, and increasing technical ownership of complex mission challenges.

Position Type: Fulltime

Remote Opportunity: Onsite / Remote / Hybrid

Report To: Systems & Mission Support Manager

Location: Leuven, Belgium

Job Purpose:

Apply strong optical and imaging systems engineering expertise to support the successful integration, operation, and performance of Simera Sense optical payloads within customer missions. The role owns complex technical investigations, imaging performance analysis, and system‑level integration activities, acting as a key technical interface between customers and Simera Sense engineering teams.

The role combines hands‑on optical systems engineering with increasing customer‑facing technical responsibility, translating complex payload behaviour and imaging performance into clear engineering guidance and successful mission outcomes.

Responsibilities:

Financial:

• Support customer satisfaction and retention through effective technical leadership and resolution of complex engineering issues.
• Contribute to reducing the cost of support and engineering rework by resolving issues efficiently and identifying recurring technical problems.
• Support efficient use of internal engineering resources through effective technical investigation, clear problem definition, and appropriate escalation.

Customer Integration & Technical Leadership:

• Act as a primary technical interface for customers on optical payload integration, imaging performance, operation, and complex technical investigations.
• Lead technical discussions with customers on imaging‑system performance and integration topics, representing Simera Sense with confidence and technical credibility.
• Apply optical and imaging systems engineering expertise to understand and resolve complex customer technical issues.
• Support customers in correctly interpreting and implementing Simera Sense payload requirements within their spacecraft and mission architectures.
• Translate detailed optical and payload performance into practical system‑ and mission‑level implications for customers.
• Identify incorrect assumptions, integration risks, and potential performance limitations early.
• Present technical analysis, findings, risks, and recommendations clearly to customers across a range of technical backgrounds.
• Constructively challenge technically incorrect assumptions while maintaining productive customer relationships.
• Develop increasing ownership of complex customer technical engagements, escalations, and mission‑critical discussions.

Customer Integration & Technical Leadership:

• Act as a primary technical interface for customers on optical payload integration, imaging performance, operation, and complex technical investigations.
• Lead technical discussions with customers on imaging‑system performance and integration topics, representing Simera Sense with confidence and technical credibility.
• Apply optical and imaging systems engineering expertise to understand and resolve complex customer technical issues.
• Support customers in correctly interpreting and implementing Simera Sense payload requirements within their spacecraft and mission architectures.
• Translate detailed optical and payload performance into practical system‑ and mission‑level implications for customers.
• Identify incorrect assumptions, integration risks, and potential performance limitations early.
• Present technical analysis, findings, risks, and recommendations clearly to customers across a range of technical backgrounds.
• Constructively challenge technically incorrect assumptions while maintaining productive customer relationships.
• Develop increasing ownership of complex customer technical engagements, escalations, and mission‑critical discussions.

Optical & Imaging Systems Engineering:

• Analyse and interpret the performance of electro‑optical imaging systems at instrument and mission level.
• Investigate imaging‑system behaviour ac