CX Automation Lead: Zendesk AI

Mega in Leuven, Belgium is hiring a CX Automation Expert to own our Zendesk AI ecosystem and drive AI‑powered improvements across the customer journey. You will design flows, manage the AI knowledge base and collaborate with Operations, IT, Marketing, Legal and Product to implement data‑driven enhancements.

This hands‑on role focuses on reducing friction, improving AI resolution, and CSAT through testing and data insights, in a fast‑paced, entrepreneurial environment.