Service Desk Specialist | Halian | Brussels

Position Summary:

We are seeking an exceptionally skilled and experienced Service Desk Specialist to join our enterprise IT support team on a fully onsite permanent basis in Brussels. In this critical IT support and incident management role, you will be responsible for providing bilingual technical assistance and resolving hardware, software, and network issues for enterprise users. The ideal candidate will bring advanced professional IT support experience, strong troubleshooting acumen, and fluent English alongside B2-level French proficiency. If you possess a distinguished background in multilingual corporate IT service desk operations, we invite you to apply.

Detailed Job Description:

As a Service Desk Specialist in Brussels via Halian, you will serve as a primary technical point of contact responsible for delivering high-quality IT support in a dynamic multilingual corporate environment. Your daily responsibilities will encompass logging and resolving IT incidents, troubleshooting desktop applications and network connectivity, administering user credentials, and ensuring adherence to service level agreements (SLAs). Candidates are required to submit their updated resume via email to Eva El-Dakdouki at Eva.El-Dakdouki@halian.com.

Key Responsibilities:

• Provide first and second-line IT helpdesk support for enterprise users in a fully onsite Brussels office environment.
• Log, triage, troubleshoot, and resolve incoming technical incidents and service requests using ITSM ticketing tools.
• Troubleshoot desktop operating systems (Windows/macOS), productivity suites (Microsoft 365), and business applications.
• Assist users with password resets, account provisioning, VPN connectivity, and peripheral configuration.
• Coordinate with network and system administration teams to elevate complex technical infrastructure issues.
• Ensure adherence to established IT service level agreements (SLAs) and customer satisfaction targets.
• Maintain accurate hardware and software asset inventories within corporate configuration management databases.
• Author user-facing IT knowledge base articles, FAQ documents, and self-service troubleshooting guides.
• Participate in rotational on-call support and scheduled maintenance windows as required.
• Deliver exceptional multilingual customer service in both English and French to all corporate employees.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 3+ years of professional IT service desk or technical support experience in corporate environments.
• Deep technical proficiency in troubleshooting Windows, macOS, Active Directory, and Microsoft 365.
• Solid working knowledge of networking protocols, TCP/IP, DNS, DHCP, and enterprise VPN clients.
• Outstanding customer service, problem-solving, and interpersonal communication capabilities.
• Mandatory language proficiency: Fluent English (written and verbal) AND minimum B2-level proficiency in French.
• Mandatory residency/work authorization: Ability to operate fully onsite in Brussels.

Nice-to-Have Skills:

• Professional certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified Desktop Support Technician.
• Prior professional experience working within international institutions or multinational corporations in Brussels.
• Familiarity with PowerShell or basic automation scripting for IT administration.
• Immediate availability for onsite mobilization in Brussels.

Salary:

Salary/Rate: Competitive market rate

Deadline:

Deadline: Immediate

Notice Period:

Notice Period: 30 to 60 Days

Contract Duration:

Contract Duration: Full Time / Permanent