Chapter Lead Product Manager

• Full-time

Job Description Want to skyrocket your career with a rock-solid company? With over 2500 employees, we’re still growing and searching for new colleagues who appreciate working on challenging projects with new technologies and methodologies in a professional & enthusiastic environment Join us and take your career to the next level ARHS Group - Part of Accenture is looking for an experienced Chapter Lead Product Manager (M/F) to join our team at the client site, a European Institution in Luxembourg. As a Chapter Lead Product Manager, you will lead a team of Service Owners driving 22 squads delivering over 60 IT services. Key responsibilities:

• Manage the end-to-end lifecycle of services delivered within the organisation, ensuring Service Owners and their services are aligned with customer needs and business objectives
• Develop and communicate a clear service roadmap that outlines priorities for value generation, ensuring alignment with long-term organizational goals
• Define with Service Owners the service offerings, features, and SLAs (Service Level Agreements) for services, ensuring clear expectations for operational teams and clients
• Collaborate with architects, engineers, DevOps, and operations teams to ensure seamless delivery of services, balancing technical feasibility with customer requirements
• Serve as the primary interface between the Service Owners, senior management, and external stakeholders to communicate progress, challenges, and key decisions regarding services
• Gather feedback from end-users and stakeholders to continuously improve service quality, scalability, and performance, ensuring services meet evolving needs
• Utilize data and KPIs to guide prioritization decisions, focusing on service performance, user satisfaction, and business value
• Ensure services comply with security, legal, and regulatory requirements, working closely with the legal and security teams

Your profile:

• 5+ years of experience in product management, preferably with a focus on service delivery rather than traditional product management
• Strong ability to drive a team, and impulse end user customer focused orientation
• Good understanding of cloud technologies (AWS, Azure, GCP) and experience in cloud service delivery and management
• Good understanding of DevSecOps principles
• Proven experience in working within the SAFe (Scaled Agile Framework) environment (SAFe Product Manager/Owner certification is a plus)
• Demonstrated ability to translate customer needs and business objectives into clear service requirements and priorities
• Experience in managing service-level agreements (SLAs) and ensuring service delivery excellence
• Experience with budgeting, forecasting, and financial oversight for service-related projects
• SAFe certification (SAFe Product Manager/Owner or similar)
• Familiarity with ITIL service management practices or certifications
• Data-driven mindset with experience using analytics to optimize service delivery
• Good technical knowledge and skills across IT infrastructure domains, such as network, storage, compute, security, and automation
• Fluency in English is required

Additional Information Arηs Group – part of Accenture - is a market leader in the management of complex IT projects and systems. Founded in Luxembourg in 2003, we have grown to encompass 11 entities worldwide, employing over 2,500 employees in Luxembourg , Belgium , Greece , Italy and Bulgaria .With our focus on getting things done, we help our clients achieve their goals with best-of-breed solutions, superior execution and exceptional services. We offer bespoke software development, data science, infrastructure, digital trust and mobile development to government institutions at national and European level, telecom providers, and financial institutions, among others.Our bold company culture is built around working hard and playing hard, with a flat and agile structure that lends itself to efficiency and employee empowerment. We value our diverse workplace of close-knit teams and provide a place where everyone can be supported to learn and evolve. Our Vision and Values Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.Our values are: caring, agility, excellence, innovation, continual improvement, and reliability .Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability. Our Culture We work in close partnership with our customers, turning th...

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