Vacature: Customer Service Account Manager
il y a 3 semaines
Vacature: Customer Service Account Manager – Publieke Sector (Regio Antwerpen)
Ben jij een ervaren accountmanager met een passie voor klantrelaties en de publieke sector? Wil jij overheden en publieke organisaties strategisch adviseren over hun aankoopprocessen? Dan is deze functie iets voor jou.
Jouw rol:
Relatiebeheer en advies
- Beheren en uitbouwen van klantrelaties in regio Antwerpen
- Publieke klanten strategisch adviseren over aankoopoplossingen en contractmogelijkheden
- Klantbezoeken uitvoeren en hen informeren over relevante producten en diensten
Commerciële groei realiseren
- Contracten uitbreiden bij bestaande klanten
- Behoeften analyseren en proactief de juiste oplossingen voorstellen
- Netwerken en aanwezig zijn op beurzen en evenementen
Procesoptimalisatie en samenwerking
- Administratieve opvolging van klantbezoeken en dossiers beheren
- Samenwerken met interne teams om het productaanbod verder te ontwikkelen
- Fungeren als schakel tussen klanten en leveranciers
Strategische rapportering en overleg
- Rapporteren aan het management over planning, knelpunten en opportuniteiten
- Bijdragen aan de optimalisatie van de dienstverlening
Wat wij bieden:
- Uitdagende functie met groeikansen in een dynamische werkomgeving
- Flexibele werkuren en thuiswerkmogelijkheden
- Aantrekkelijk salarispakket met extra voordelen, waaronder:
- Maaltijdcheques (€8/dag)
- Hospitalisatieverzekering en aanvullend pensioenplan
- Bedrijfswagen en optie voor een bedrijfsfiets
- Internetvergoeding en diverse premies/kortingen
- Overuren gecompenseerd in extra verlof
Je werkt voornamelijk van thuis uit en bezoekt klanten op locatie. Teamoverleg vindt tweemaal per maand plaats, met een strategisch overleg per kwartaal.
Wat wij vragen:
- Masterdiploma en minimaal vijf jaar ervaring in accountmanagement, bij voorkeur binnen de publieke sector
- Rijbewijs B en bereidheid om klanten te bezoeken
- Ervaring met overheidsopdrachten is een plus
- Sterk in klantgericht werken, analyseren en adviseren
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